Spa - Wellness Advisor

Halekulani Hotel•Honolulu, HI

39d

About The Position

As an integral part of a team, is responsible for continuously looking for ways to improve each guest's experience from exceeding guest expectations to being involved in all aspects of Spa's operation. He or she is responsible for providing gracious and efficient guest service from the point of arrival to the departure. He or she must also be knowledgeable of the spa facilities, services and products, hotel property, the surrounding area. He or she is responsible for curating a personalized guest experience, maintaining the facilities, point of sales, as well as managing the spa appointments.

Requirements

High school diploma or equivalent vocational training certificate
Any combination of education and experience which would provide the necessary knowledge, skills, and abilities to meet the minimum qualifications to perform the essential functions of this position
Ability to anticipate guest needs; respond promptly and acknowledge all guests
Ensure familiarity with all hotel services/features to respond to guest inquiries accurately
Must be highly organized, detail-oriented and have the ability to multi-task
Ability to maintain positive guest relations at all times
Computer skills specific to Spa
Time management
Ability to lift/transport up to 30 lbs
Ability to stand/walk for up to 8 hours throughout work shift
Maintain stationary position for up to 45 minutes throughout work shift
Endure various physical movements throughout the work areas

Responsibilities

Adhere to Halekulani Health & Safety policies and procedures to ensure a safe and secure work environment
Provide a personalized spa and wellness consultation for each guest
Provide clear and accurate communication in-person, via email and on the phone
Greet and acknowledge all arriving/departing guests
Manage spa, salon and wellness reservations
Knowledge at all times of: All property, facility or hotel and Spa features/services, hours of operation
All hotel and Spa policies and procedures
Treatment availability and Wait list status
Current promotions and/or discounts available
Current Groups "in-house" and their billing for spa services
Read communications boards, logs, memos and e-mail messages prior to beginning shift
Utilize spa computers with skill and proficiency
Maintain a positive attitude with guests and co-workers
Maintain a Cashier's bank
Describe in detail, Spa treatments, products, and facilities
Attend all mandatory meetings and training sessions
Maintain a safe, well-equipped and clean work area
Properly open and close the Spa each day according to standard operating procedure
Assist with escorting guests
Perform all other duties as may be required or assigned