Spa - Wellness Advisor
About The Position
LEGACY is a core value that Halekulani lives by to celebrate our cultural history. For over 100 years, the hotel has welcomed visitors to Waikiki Beach, sharing our gracious hospitality, impeccable service, and unparalleled cuisine. Halekulani and Halepuna Waikiki employees live the legacy through the "art of service." POSITION SUMMARY As an integral part of a team, is responsible for continuously looking for ways to improve each guest’s experience from exceeding guest expectations to being involved in all aspects of Spa's operation. He or she is responsible for providing gracious and efficient guest service from the point of arrival to the departure. He or she must also be knowledgeable of the spa facilities, services and products, hotel property, the surrounding area. He or she is responsible for curating a personalized guest experience, maintaining the facilities, point of sales, as well as managing the spa appointments.
Requirements
- High school diploma or equivalent vocational training certificate
- Any combination of education and experience which would provide the necessary knowledge, skills, and abilities to meet the minimum qualifications to perform the essential functions of this position
- Ability to anticipate guest needs; respond promptly and acknowledge all guests
- Ensure familiarity with all hotel services/features to respond to guest inquiries accurately
- Must be highly organized, detail-oriented and have the ability to multi-task
- Ability to maintain positive guest relations at all times
- Computer skills specific to Spa
- Time management
Responsibilities
- Adhere to Halekulani Health & Safety policies and procedures to ensure a safe and secure work environment
- Provide a personalized spa and wellness consultation for each guest
- Provide clear and accurate communication in-person, via email and on the phone
- Greet and acknowledge all arriving/departing guests
- Manage spa, salon and wellness reservations
- Knowledge at all times of: All property, facility or hotel and Spa features/services, hours of operation All hotel and Spa policies and procedures Treatment availability and Wait list status Current promotions and/or discounts available Current Groups "in-house" and their billing for spa services
- Read communications boards, logs, memos and e-mail messages prior to beginning shift
- Utilize spa computers with skill and proficiency
- Maintain a positive attitude with guests and co-workers
- Maintain a Cashier's bank
- Describe in detail, Spa treatments, products, and facilities
- Attend all mandatory meetings and training sessions
- Maintain a safe, well-equipped and clean work area
- Properly open and close the Spa each day according to standard operating procedure
- Assist with escorting guests
- Perform all other duties as may be required or assigned
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What This Job Offers
Education Level
High school or GED
Number of Employees
501-1,000 employees
