Spa Supervisor

Turning Stone Resort Casino • Verona, NY

195d • $42,120 - $50,000

About The Position

The Spa Supervisor ensures smooth daily operations at Ahsi and Skana Spas, opening and closing the spas when needed and supporting staff to create a welcoming, client-focused environment. Key responsibilities include scheduling, training, and maintaining spa areas to high standards, ensuring every guest has a top-notch experience. This role involves managing team activities, responding to guest needs, promoting services, and keeping records up to date on SharePoint. The supervisor also helps with group sales, handles customer requests, and steps in to cover breaks, all while setting an example of exceptional customer service.

Requirements

• A High School diploma or GED required.
• Two years supervisory experience in Hospitality required.
• Above average verbal and written communication skills required.
• Basic math skills, merchandising skills, inventory administration and the ability to operate a personal computer.
• Scheduling flexibility to include weekend and evening availability.
• Must be able to stand/walk for long periods of time and lift up to 41-50 pounds.

Nice To Haves

• College degree or some level of secondary education preferred.

Responsibilities

• Monitor the daily operations of Ahsi and Skana Spas.
• Open and close the spas as needed as acting supervisor.
• Ensure pools, spa, and salon areas are maintained in accordance with established guidelines.
• Strive to create a client base and develop repeat guests.
• Monitor business flow to develop efficient training, break and shift schedules.
• Hire and train staff as needed, ensuring best practices, Forbes standards, and procedures are enforced.
• Conduct initial safety training & ongoing safety/education for staff.
• Conduct routine inspections of the facility & ensure staff is in assigned areas and that all areas are receiving proper attention.
• Immediately respond to any problem area that may require special attention.
• Develop, maintain, and implement SOPs for Front Desk and Locker Room areas.
• Demonstrate knowledge of PAF and administrative procedures; accurately track and record LOAs, vacation time, EOs, call-outs, and special requests for public areas staff.
• Promote sale of products and services; attend to guest needs or special requests.
• Address any customer issues or concerns in a timely manner.
• Consistently set an example for exceptional customer service.
• Cover any breaks as needed for both spa locations.
• Assist with all group sales at both spas.
• Assist in maintaining SharePoint site with daily logs, PTO requests, SOPs, etc.

Benefits

• Paid weekly
• Variety of schedules
• Paid time off
• Tuition assistance
• Career-building professional development
• Discounts from dining to fuel to concerts
• Team Member appreciation events
• Quality healthcare and dental benefits
• A robust 401k retirement plan
• Dealer School
• Finance Scholarship Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administrative and Support Services
• Education Level: High school or GED