SPA SUPERVISOR - CB - FULL-TIME - VARIED SHIFT

Mesquite Gaming Employment Center•Mesquite, NV

1d•$18

About The Position

Responsible for the day-to-day operation of the Spa and maintaining an efficient and guest service oriented facility. Responsible for checking guests in and out and booking appointments by phone and in person. This role includes responsibly serving alcoholic and non-alcoholic beverages to guests in accordance with all health and safety regulations.

Requirements

A self-starter who can work and make sound decisions independently.
This supervisor must have a minimum of two (2) years customer service experience.
This supervisor must be able handle multiple tasks; must be able to organize and prioritize tasks in order to meet deadlines in a timely manner.
Excellent computer and telephone etiquette skills are necessary.
S. Nevada Health District Food Handler Card and Alcohol Awareness Card.
MINIMUM AGE REQUIREMENT: 21 years old

Responsibilities

Lead, motivate, coach and assign tasks to team members.
Adjust assignments and staffing schedules or perform the work yourself if the situation requires it.
Implement procedures to improve productivity and customer service.
Responsible for opening and closing procedures.
Consistent and effective communication with department management.
Train new team members with policies and procedures.
Print, count, adjust quantities in computer monthly inventories and send to accounting.
Conduct pre-shift meetings, as assigned.
Prepare product baskets for therapist body care treatments.
Remove blocks on schedule.
Ring up and oversee scheduling of group bookings.
Inventory and order office supplies.
Offer and serve complimentary or for-purchase alcoholic beverages and non-alcoholic beverages to guests.
Check the identification of guests who appear under 30 to ensure they are of legal drinking age.
Monitor guests for visible signs of intoxication and adhere to responsible serving practices, including refusing service when appropriate.
Follow all health, safety, and sanitation protocols for the spa and beverage service.
Other job related duties as assigned and instructed by management.