Spa Supervisor (Santa Fe)

Ojo Spa Resorts•La Cienega, NM

About The Position

Join Our Team as a Spa Supervisor at Ojo Santa Fe Spa Resort! Are you ready to take your career to the next level in an oasis of tranquility? Ojo Santa Fe Spa Resort, nestled in the captivating high desert landscapes, invites a dynamic Spa Supervisor to contribute to our commitment to exceptional guest experiences. As a Spa Supervisor, you will be a vital part of our Spa management team, overseeing spa functions, activities, and ensuring impeccable quality control. Your role involves maintaining consistency in policies and high standards for Spa Attendants. Join us in elevating our guest experience to new heights! Why Ojo Santa Fe? At Ojo Santa Fe Spa Resort, we take pride in offering more than just a job. Our resort boasts triple-filtered spring waters renowned for their healing properties. As part of our team, you'll have complimentary access to our multiple pools Monday to Thursday, with a guest. Additionally, enjoy discounted rates on spa treatments and dining experiences. Explore hiking trails, hit the gym, visit our Puppy Patch, or join lively Chicken Chat sessions. Our team values not only our guests but also each other. Embrace the opportunity to contribute to a workplace that cherishes authenticity, diversity, excellence, gratitude, happiness, integrity, mindfulness, respect, and teamwork. Join us in fulfilling our mission of providing genuinely gracious hospitality while stewarding and sharing sacred springs. Ojo Santa Fe Spa Resort awaits your expertise and passion. Make Ojo Santa Fe Spa Resort your next career move!

Requirements

Minimum two (2) years of spa experience with supervisory duties preferred.
CPR certification preferred.
High school diploma (or equivalent.)
Reliability and punctuality are critical. Attendance and timeliness are critical.
Desire to ensure the best possible guest experience.
Ability to work evenings, weekends, weekdays, and holidays required.
Ability to handle exposure to heat and steam from the sauna and steam rooms.
Must be able to work outdoors in all types of weather including heat and cold.
Ability to stand and move for eight hours or more per day, both indoors and outdoors, sit, reach, lift, bend, kneel, stoop, climb, and push/pull items and laundry bins weighing 40 lbs. or more.
A positive, friendly attitude with guests is essential.
The position requires manual dexterity, auditory and visual skills; and the ability to follow written and oral instructions and procedures.
Ability to work in a quiet environment where the employee may be exposed to heat and steam.
Ability to stand and move for eight or more hours per day, both indoors and outdoors, sit, reach, lift, bend, kneel, stoop, climb, push, and pull items weighing up to 40 pounds.

Nice To Haves

CPR certification preferred.
Minimum two (2) years of spa experience with supervisory duties preferred.

Responsibilities

Assist Spa Management with spa activities, special projects, and other spa responsibilities as needed.
Assist Spa Management in writing, updating, and modifying SOPs to enhance operational efficiency.
Have a comprehensive knowledge of all spa services.
Tour guests through the spa facilities, expertly escort guests to their lockers and/or private pools in an unhurried, relaxed, and thorough manner.
Reports immediately to Spa Manager any maintenance issues, guest issues, first aid needs of guests, or other situations they feel they cannot handle.
Handle daily paperwork as directed.
Open and close the spa seamlessly by following provided checklists, ensuring a smooth transition for both guests and staff.
Ensure all areas of Springs and Spa are immaculate.
Utilize department checklists, training manuals, and seek guidance from Spa Management to ensure a productive and effective use of time.
As a Supervisor, contribute to professional development by actively engaging in ongoing training.
Perform Spa Attendant or Spa receptionist duties as needed.
Understand first aid/emergency procedures and be able to direct guests accordingly.
Provides oversight of team members, with regard to Quality Control as noted below:
Ensures Room Assignments are posted.
Ensures that hydrocollators are turned on for AM shifts; turned off for PM shifts.
Notifies maintenance department through work orders when equipment isn’t working or an area is unsafe.
Ensures computers are turned on and logged in for the start of the day.
Ensures all spa amenities, paper supplies, etc. are always filled for guest use
Ensures all showers, shower curtains, toilets, sinks, counter areas are always clean.
Ensure all supplies are always stocked. If running low advise Spa Managers.
Ensures that lockers are cleaned, flipped, stocked in all locker rooms.
Ensures daily robe count back from laundry is logged. Robes in lockers are accounted for.
Ensures all water jugs are cleaned and sanitized at end of the day.
Ensures all LMT work areas are organized, cleaned, sanitized, and stocked throughout the day.
Perform a facility walk at the start of the workday and end of the workday to assure that the spa is exceptionally clean, neat, restocked, well-maintained, and safe.
Ensures all team members are at their assigned posts and completing the tasks assigned to that position to excellence.
Completes massage room equipment inventory.
Assists in the dispensing of products for spa treatments.
Supervise spa team members, under the direction, and in the absence of Spa Management.
Dedicates a considerable amount of time to overseeing the activities of all shift team members. This involved evaluating individual performance and providing coaching opportunities for improvement. Encourage overall group cooperation.
Create a positive learning environment by providing clear, specific, timely, and respectful coaching and feedback that strives for the attainment of excellence and improves overall performance.
Provides Manager with reports on accomplishments and matters of concern about staff. Assists in evaluating staff performance issues and taking disciplinary action when approved by Management.
Supports staff by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
Assist in training new workers by utilizing provided training manuals and checklists to ensure they understand the correct way of completing tasks.
Maintains a calm demeanor when confronted with difficult situations to set a positive example for team members.
Develop positive relationships with staff by understanding and addressing individual motivation, needs, and concerns.
Support and deliver consistent messaging and expectations to all staff based upon department, upper management, and resort decisions and policies.

Benefits

Ojo Santa Fe Spa Resort and Ojo Caliente Mineral Springs Resort and Spa:
Mission based company with values you can trust
Medical, Dental, Vision, generous 401k (with employer match) after applicable waiting periods
Employee Assistance Program (EAP)
Paid Sick Time
Paid Time Off
Ongoing training to build critical skills for current and future roles
Numerous Growth & Developmental Opportunities
Competitive Compensation
Discounted Employee Lunch
Free Lunch/Dinner on Thanksgiving & Christmas
Employee Appreciation Lunches
Above and Beyond Awards - Ojo Bucks
Soak in the Springs for FREE (Monday - Thursday). Free to employee and one guest (over age 13)
40% off Spa Treatments (includes private pools and private Ojitos)
40% off at the Restaurants
20% off at the Gift Shops
Discounted Lodging Rate
Hiking Trails
Ojo Santa Fe: Gym, Puppy Patch, Chicken Chat & Birthday Ojo Bucks Vouchers
Ojo Caliente: Guided Meditation Sessions, Yoga Workshops (if space available) & Monthly Birthday Treats