Spa Supervisor - eforea spa, Hilton Orlando

Hilton•Orlando, FL

15h•Onsite

About The Position

EOE/AA/Disabled/Veterans What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Hilton Orlando is looking to welcome a Spa Supervisor to join the team at eforea Spa! Our hotel, which features over 1,400 guest rooms is located near International Drive and directly connected to the Convention center. The ideal candidate holds 2+ years within the spa industry and 1+ years within a supervisory role. Prior hotel experience a plus! Our eforea Spa is open Sunday-Monday (9AM-5PM) and Tuesday-Saturday (9AM-8PM). It houses 13 treatment rooms and features both results-oriented and locally inspired therapies. Our team consists of our Spa Manager, supervisor, spa receptionists, therapists, estheticians, nail technicians and our spa attendants. Shift Pattern \: Full Availability AM/PM Shifts (weekdays, weekends, holidays as needed) Pay Rate \: $21.63 per hour The Benefits – Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as: Access to pay when you need it through DailyPay Medical Insurance Coverage – for you and your family Mental health resources including Employee Assistance Program Best-in-Class Paid Time Off (PTO) Go Hilton travel program\: 100 nights of discounted travel Parental leave to support new parents Debt-Free Education\: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including\: college degrees and professional certifications 401K plan and company match to help save for your retirement Hilton Shares\: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount Career growth and development Team Member Resource Groups Recognition and rewards programs Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable. What will I be doing? As an eforea spa Supervisor, you would be responsible for supporting the eforea spa Manager to ensure the efficient operation of the spa and fitness center. Specifically, you would be responsible for performing the following tasks to the highest standards\:

Requirements

2+ years within the spa industry
1+ years within a supervisory role

Nice To Haves

Prior hotel experience a plus!

Responsibilities

Oversee day-to-day outlet operation
Extend exceptional customer service to guests
Lead and encourage teamwork
Ensure a high level of product knowledge of eforea spa products and services
Support eforea spa reception and attendant team members with their shift duties, to include registering and orienting guests to the spa and fitness center and processing client payments at conclusion of service/s
Assist eforea spa Manager with administrative tasks to include outlet scheduling, merchandising, conducting inventory, tracking financial performance, and the training and development of team members
Respond to guest inquiries regarding eforea spa treatments and services, appointment availability, and retail offerings in-person, email and telephone in a timely and friendly manner

Benefits

Access to pay when you need it through DailyPay
Medical Insurance Coverage – for you and your family
Mental health resources including Employee Assistance Program
Best-in-Class Paid Time Off (PTO)
Go Hilton travel program\: 100 nights of discounted travel
Parental leave to support new parents
Debt-Free Education\: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including\: college degrees and professional certifications
401K plan and company match to help save for your retirement
Hilton Shares\: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
Career growth and development
Team Member Resource Groups
Recognition and rewards programs