Spa Supervisor - The Brown Palace Hotel and Spa

Highgate Hotels • Denver, CO

5d

About The Position

As Spa supervisor, ensure daily duties are complete amongst team, create positive work environment, create lasting guests experiences and maintain smooth operation of Spa. Applications will be accepted between 3/16/2026 through 3/30/2026.

Requirements

• Must be able to multi-task in a busy environment
• Self-directed and detail oriented
• Professional telephone and email etiquette
• You must be available to work weekends, holidays, and some evenings
• Punctual, reliable, and confident
• Excellent communication skills
• Enjoys working with people
• Can stand for up to 8 hours a day.
• Excellent organization and time management skills
• Experience and skills in budgetary, projections, and cost control
• Minimum 1 - 2 years of spa management experience in resort spa setting
• Professional work experience in local market
• In-depth knowledge of spa operations to include health, fitness, wellness or related fields
• Bachelor’s degree or equivalent years of experience in spa is acceptable

Nice To Haves

• Previous hospitality experience a plus

Responsibilities

• Explain services, treatments, and procedures
• Mediate and resolve client and spa associate issues
• Work cooperatively with the entire Spa team to ensure a consistent quality of experience for all clients
• Making confirmation calls; if necessary
• May contribute to the planning, marketing, and coordination of promotional events
• Checking voicemails/emails and returning messages promptly
• Checking out guest and research purchase orders
• May need to order products, manage and check inventory
• May complete payroll duties if needed
• Build relationships with vendors
• Manage budget and revenues
• Greeting clients with a friendly smile and demeanor
• Any other related duties within the spa assigned by leaders and stake holders

Benefits

• In addition to travel discounts at our hotels, Highgate offers competitive benefits, including three pricing tiers of medical coverage, as well as Dental and Vision benefits to eligible full-time associates.
• All associates accrue paid sick leave in accordance with the Colorado Healthy Families and Workplaces Act.
• Paid time off plans may also be available to associates who qualify.
• The Retirement 401(k) Program is open to both full-time and part-time associates who qualify.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager