Spa - Spa Supervisor

Human Resources•Napa, CA

84d

About The Position

The Spa Supervisor oversees daily operations within assigned spa areas to ensure guests consistently receive exceptional service and quality. Areas of responsibility may include spa treatments, fitness facilities and classes, recreation programs, pool operations, and retail. This role maintains a clean, safe, and welcoming environment while delivering outstanding guest service through direct interaction and communication.

Requirements

One to two years of progressive spa experience in a hotel environment required; supervisory experience preferred.
Demonstrated ability to mentor and train staff to exceed guest expectations.
Ability to anticipate business needs and schedule accordingly while controlling labor costs.
Strong interpersonal and communication skills; able to maintain confidentiality and professionalism.
Completes all required training as scheduled.
CPR certification may be required or must be obtained within 30 days of hire.
Strong reasoning and analytical skills; ability to remain calm during busy periods, guest conflicts, or emergency situations.
Ability to learn and use hotel POS systems.
Strong attention to detail and ability to manage multiple tasks in environments with limited standardization.
Ability to read and interpret technical documents and business publications; write reports and procedures; present information effectively to various groups. English proficiency required; Spanish a plus.
Must be able to work varied schedules, including holidays, weekends, and alternate shifts.
Must maintain a clean appearance and professional demeanor.

Nice To Haves

supervisory experience preferred.
Spanish a plus.

Responsibilities

Supervises team members in assigned spa areas in accordance with company policies and applicable laws.
Monitors day-to-day spa operations to ensure service standards exceed guest expectations and property requirements.
Greets and introduces guests to spa facilities and services.
Supports achievement of budgeted revenue, controls expenses, and maximizes profitability.
Maintains a strong presence throughout spa areas to ensure consistent delivery of exceptional service.
Ensures all spa areas are clean, properly set up, and well-maintained.
Monitors and enforces standard operating procedures (SOPs) to ensure consistent service excellence.
Wears required non-slip, oil-resistant footwear and follows all safety policies.
Recommends merit decisions, promotions, and reclassifications within established guidelines.
Responds to guest inquiries and coordinates special arrangements.
Resolves guest issues within scope of authority; escalates when necessary.
Ensures compliance with alcohol service policies, including denying service to minors or intoxicated individuals.