Spa Supervisor

Rhythm City Casino Resort • Davenport, IA

264d • $18

About The Position

Assist the manager in overseeing the day to day operations, guest service & team members of the Salon/Spa. Maximizing guest experience while maintaining a high level of quality service within an Aveda Environmental Lifestyle Salon and Spa. Assisting with continued development of client database, services and product for financial growth.

Requirements

• High School diploma or GED equivalent.
• Two to five years' experience in management and/or supervisor procedures preferred.
• Have and maintain Iowa relevant certifications.

Responsibilities

• Provide exceptional guest service to all internal and external guests.
• Implement Aveda experiences and ensure RCCR policies/procedures are followed, providing leadership, clear direction and assist Spa staff on a daily basis.
• Assist with monthly 'Huddles.'
• Responsible for scheduling guests, reviewing service provider's daily schedules.
• Interact with team members to ensure development/implementation of quality services that meet the Aveda Lifestyle philosophy and ensure a fun work environment.
• Responsible for handling all customer challenges appropriately as needed.
• Assist with inventory control, monthly counts and ordering.
• Strong knowledge maintained on equipment and POS processing.
• Understand responsibility of Supervising the day to day operations of a 7 day a week luxury Resort Salon & Spa.
• Participate in all Aveda required trainings and implement practices that are taught.
• Assist with group/party coordinator and RCCR department liaison.
• Responsible for maintaining personals service provider licensing and continued education as well as licensing review of all Spa personnel.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED