Spa Supervisor - The Brown Palace Hotel and Spa

The Brown Palace Hotel And Spa • Denver, CO

116d

About The Position

As Spa supervisor, ensure daily duties are complete amongst team, create positive work environment, create lasting guests experiences and maintain smooth operation of Spa.

Requirements

• Must be able to multi-task in a busy environment
• Self-directed and detail oriented
• Professional telephone and email etiquette
• Previous hospitality experience a plus
• Available to work weekends, holidays, and some evenings
• Punctual, reliable, and confident
• Excellent communication skills
• Enjoys working with people
• Can stand for up to 8 hours a day
• Excellent organization and time management skills
• Experience and skills in budgetary, projections, and cost control
• Minimum 1 - 2 years of spa management experience in resort spa setting
• Professional work experience in local market
• In-depth knowledge of spa operations to include health, fitness, wellness or related fields
• Bachelor's degree or equivalent years of experience in spa is acceptable

Responsibilities

• Explain services, treatments, and procedures
• Mediate and resolve client and spa associate issues
• Work cooperatively with the entire Spa team to ensure a consistent quality of experience for all clients
• Making confirmation calls if necessary
• Contribute to the planning, marketing, and coordination of promotional events
• Check voicemails/emails and return messages promptly
• Check out guest and research purchase orders
• Order products, manage and check inventory
• Complete payroll duties if needed
• Build relationships with vendors
• Manage budget and revenues
• Greet clients with a friendly smile and demeanor
• Perform any other related duties within the spa assigned by leaders and stakeholders

What This Job Offers

• Industry: Accommodation
• Education Level: Bachelor's degree