Spa Supervisor - The Brown Palace Hotel and Spa

The Brown Palace Hotel And SpaDenver, CO
116d

About The Position

As Spa supervisor, ensure daily duties are complete amongst team, create positive work environment, create lasting guests experiences and maintain smooth operation of Spa.

Requirements

  • Must be able to multi-task in a busy environment
  • Self-directed and detail oriented
  • Professional telephone and email etiquette
  • Previous hospitality experience a plus
  • Available to work weekends, holidays, and some evenings
  • Punctual, reliable, and confident
  • Excellent communication skills
  • Enjoys working with people
  • Can stand for up to 8 hours a day
  • Excellent organization and time management skills
  • Experience and skills in budgetary, projections, and cost control
  • Minimum 1 - 2 years of spa management experience in resort spa setting
  • Professional work experience in local market
  • In-depth knowledge of spa operations to include health, fitness, wellness or related fields
  • Bachelor's degree or equivalent years of experience in spa is acceptable

Responsibilities

  • Explain services, treatments, and procedures
  • Mediate and resolve client and spa associate issues
  • Work cooperatively with the entire Spa team to ensure a consistent quality of experience for all clients
  • Making confirmation calls if necessary
  • Contribute to the planning, marketing, and coordination of promotional events
  • Check voicemails/emails and return messages promptly
  • Check out guest and research purchase orders
  • Order products, manage and check inventory
  • Complete payroll duties if needed
  • Build relationships with vendors
  • Manage budget and revenues
  • Greet clients with a friendly smile and demeanor
  • Perform any other related duties within the spa assigned by leaders and stakeholders
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