Spa Services Representative (Part Time) (34941)

Agua Caliente Casinos•Palm Springs, CA

3d•Onsite

About The Position

Summary To welcome guests, answer all questions, make appointments, sell services, reservations, maintain professional attitude at all times, especially on phones. Perform all desk duties explained in training, maintaining banks, finishing all paperwork per shift. Essential Duties and Responsibilities (other duties may be assigned) Excellent guest services and professionalism is a must at all times. Greet all guests in a warm and friendly manner using eye contact as they enter and exit the Spa. Use surname (example Mr. Jackson) when known. Interact with guests in a friendly, service-oriented manner. Answer telephone with proper, courteous identification greeting within three rings. Provide Spa information for services, activities and facilities. Schedule all spa services. Be familiar with the various types of treatments offered including treatment benefits and contraindications. Schedule appointments according to guest preference and availability. Ensure that the guest has a full understanding of the service and is comfortable with the process, verifying appointments and times. Efficiently and accurately check-in guest, verifying appointments and times. Correctly process all charges and sales according to company procedures. Regularly check computer for service openings throughout the day being aware of what needs to be sold and looking to prevent errors. Scheduling services for guests with accuracy and consistency using individual log in. Assist guest in the Spa Boutique and ring up sales. Promote sales of treatments with a priority to up selling and suggestive selling to guests. Accurately and completely handle all cancellations. Maintain accurate cashiering and bank responsibilities. Arrive for your shift in uniform, looking clean and professional. Attend all scheduled staff meetings. Read departmental memo book daily, as you will be held accountable for knowing that information. Perform requested duties of manager/supervisor as needed. Follow Spa front desk and programming standards of operation procedures. Provide excellent guest service to both guest and internal clients. Must adhere to all Tribal Ordinance, Regulations, and the ACCRS and SRC System of Internal Controls, and Standard Operating Procedures. Access to Sensitive Areas and Information As per the ACGC Access Matrix

Requirements

High School Diploma/G.E.D
6 months to 1 year experience in cashiering and guest services
Must be able to stand for long periods of time
Some sitting, bending, kneeling, twisting, reaching required
Must be able to push/pull up to 50 lbs
Must be able to lift up to 40 lbs

Responsibilities

Welcome guests and answer questions
Make appointments and sell services
Maintain a professional attitude, especially on the phone
Perform desk duties as explained in training
Maintain banks and finish paperwork per shift
Greet guests warmly and friendly with eye contact
Use surnames when known
Interact with guests in a friendly, service-oriented manner
Answer the telephone with proper, courteous identification greeting within three rings
Provide Spa information for services, activities, and facilities
Schedule all spa services
Be familiar with the various types of treatments offered including treatment benefits and contraindications
Schedule appointments according to guest preference and availability
Ensure that the guest has a full understanding of the service and is comfortable with the process, verifying appointments and times
Efficiently and accurately check-in guest, verifying appointments and times
Correctly process all charges and sales according to company procedures
Regularly check computer for service openings throughout the day being aware of what needs to be sold and looking to prevent errors
Scheduling services for guests with accuracy and consistency using individual log in
Assist guest in the Spa Boutique and ring up sales
Promote sales of treatments with a priority to up selling and suggestive selling to guests
Accurately and completely handle all cancellations
Maintain accurate cashiering and bank responsibilities
Arrive for your shift in uniform, looking clean and professional
Attend all scheduled staff meetings
Read departmental memo book daily, as you will be held accountable for knowing that information
Perform requested duties of manager/supervisor as needed
Follow Spa front desk and programming standards of operation procedures
Provide excellent guest service to both guest and internal clients
Must adhere to all Tribal Ordinance, Regulations, and the ACCRS and SRC System of Internal Controls, and Standard Operating Procedures