Spa & Salon Receptionist

Seneca Gaming Corporation • Niagara Falls, NY

403d

About The Position

The Spa & Salon Receptionist is responsible for providing exceptional guest service by answering incoming calls, booking appointments, and ensuring a welcoming environment for spa and salon clientele. This role requires adherence to the Seneca Gaming Corporation's policies and procedures while maintaining a professional demeanor in a fast-paced casino environment.

Requirements

• Must be 18 years of age or older upon employment.
• High school diploma or its equivalent required.
• Three (3) to five (5) years of administrative/clerical work experience preferred.
• Experience in a spa/salon is preferred.
• Experience with money handling and operating cash register.
• Excellent knowledge of English grammar, punctuation, and spelling.
• Computer proficiency with office programs including Microsoft Word.
• Ability to operate SpaSoft system and spreadsheets.
• Excellent communication skills.

Nice To Haves

• Experience in a customer service role.
• Ability to resolve problems/conflicts in a diplomatic manner.

Responsibilities

• Answer incoming calls and book appointments for the Spa & Salon.
• Provide top-quality guest service to pool and spa clientele.
• Adhere to Seneca Gaming Corporation's policies and procedures.
• Handle money and operate the cash register.
• Maintain a professional appearance and demeanor when interacting with the public.

What This Job Offers

• Job Type: Full-time
• Industry: Amusement, Gambling, and Recreation Industries
• Education Level: High school or GED