Spa Sales Supervisor (FT)

Montage International

71d

About The Position

At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application. We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.

Requirements

• Ability to organize and prioritize work.
• Strong facility and safety awareness.
• Excellent customer service skills.
• Must be able to speak, read, write and understand the primary language(s) used in the workplace.
• Requires good communication skills, both verbal and written.
• Must possess basic computational ability.
• Knowledge of computer accounting programs, math skills as well as budgetary analysis capabilities required.
• Ability to supervise subordinate staff, including assignment of duties, evaluating service and taking disciplinary action when necessary.
• Ability to solve problems and make rational decisions.
• Knowledge of Montage Hotel and Spa operations.
• Working knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations.

Responsibilities

• Ensure all policies and procedures are implemented, functional, and adhered to consistently.
• Anticipate guest needs.
• Attend meetings as required.
• Assist, empower, motivate, and counsel associates as needed.
• Sell, conduct, and maintain group reservations and bookings for spa appointments.
• Responsible for meeting and exceeding budgeted goals and gross operating profits.
• Conduct regular scheduled meetings with department heads.
• Support Spa Director/Manager and other department heads as needed to ensure a smooth operation.
• Complete reports, inventory, retail and projects as assigned and on time.
• Provide direct service to guests as needed, including five-star service to spa guests.
• Monthly inventory, retail sales and merchandising.
• Adhere to resort policies and procedures.
• Aid in the general coordination and relation between departments.
• Leadership hands on, develop associate accountability.
• Provide tools and supplies in a timely manner.
• Work with Director of Spa and Sales team to ensure group-booking needs are met.
• Serve in an On Duty capacity for Spa Management.
• Oversee and effectively run the day-to-day spa operation.

Benefits

• Opportunities for career growth.
• Training programs for advancement.
• Empowerment to think creatively and grow talents.

What This Job Offers

• Job Type: Full-time
• Number of Employees: 1,001-5,000 employees