Spa Sales Specialist
About The Position
Massage Heights is a national franchise U.S. and Canadian chain of massage and skincare Retreats, locally owned and operated by small business owners. The brand's purpose is to Elevate the Lives of the People they Touch. They aim to inspire, educate, and promote a balanced lifestyle for every member and guest. Franchisees are passionate about sustaining a culture of care and creating work environments where people feel valued, accepted, and inspired. The company offers therapeutic and healing massage therapy and skincare services in beautiful, serene environments, committed to supporting members' and guests’ wellness goals. Massage Heights believes in the healing power of touch and that the work of therapists changes the world one fantastic body at a time, promoting healing through mental and physical wellness. The company values being Loyal, Authentic, Diligent, and Passionate, striving to build a diverse and inclusive organization, being authentic in its commitment to being the massage provider of choice, passionate about Guests, and diligent in providing a consistently elevated experience.
Requirements
- Exceptional guest service and communication abilities
- Previous experience in sales, retail, or guest services is required
- Proficient with basic computer software and quick to learn new systems
- Fast learner with a positive and energetic demeanor
- Strong critical thinking skills, especially in resolving customer conflicts
- Passionate about interacting with people and consistently delivering outstanding service
- Thrives in collaborative team settings
Responsibilities
- Achieve monthly sales targets through membership and gift card sales
- Provide exceptional service by listening, communicating, and responding to guest’s needs
- Promote the therapeutic/wellness benefits of massage therapy and skin therapy
- Educate guests confidently and effectively about services and products
- Excellent phone etiquette with an upbeat tone and strong articulation
- Develop and maintain positive relationships with members of the team and guests
Benefits
- Bonus based on performance
- Employee discounts
- Flexible schedule
- Training & development
- Flexible Scheduling
- Growth Opportunities
- Paid Training
- Digital Workspace
- Stunning Retreats
- Massage Heights Family Fund
- Employee Discounts
- Competitive pay with commission and bonus opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
11-50 employees
