Spa Sales & Events Manager - Spa Aquae - Full Time

J W Marriott•Las Vegas, NV

About The Position

The Spa Sales & Events Manager is responsible for driving revenue through strategic sales efforts, relationship management, and the coordination of all spa‑related group events and special programs. This role oversees group bookings, media requests, PR opportunities, and cross‑department collaborations to maximize visibility, guest capture, and spa profitability. The manager serves as the primary point of contact for sales representatives, event planners, group leaders, and internal stakeholders. This position supports the day‑to‑day needs of Spa Operations, fosters a culture of exceptional guest service, and upholds brand standards while maximizing opportunities for departmental growth. Adheres to all Company, Safety and Department policies and procedures. Fosters teamwork and provides excellent guest service, anticipates guest needs to exceed guest expectations. Builds brand loyalty by living the JW Marriott Core Values.

Requirements

High School Diploma, GED, or equivalent required
Experience in hospitality or spa sales, managing group bookings, building client relationships, and coordinating events/programs.
Strong understanding of spa services and procedures, with proven ability to deliver exceptional guest experiences and resolve issues effectively.
Excellent communication, organization, reporting, and cross‑department collaboration skills, with the ability to guide and support team performance.
Previous sales experience required; hotel, resort, spa, or group sales preferred.
Extensive knowledge of spa services, offerings, and operating procedures.
Strong understanding of competitive market and spa industry trends.
Excellent communication skills (verbal, written, listening).
Strong organizational, analytical, and time‑management skills.
Effective decision‑making, problem‑solving, and conflict‑resolution abilities.
Ability to build positive relationships with guests, partners, and associates.
Proficient in standard software applications and hotel systems.
Experience coordinating events, group activities, or promotional programming preferred.
Knowledge of key safety and regulatory guidelines (OSHA, EPA, ADA, NFPA).
Valid Clark County Health Card
Valid Las Vegas Alcohol Awareness Card (TAM Card)

Nice To Haves

Hospitality Management degree preferred

Responsibilities

Develop, implement, and promote spa services, facilities, and programs through proactive sales activities.
Conduct pre‑sale outreach, direct sales appointments, and follow‑up with potential clients, groups, and partners.
Build and strengthen relationships with existing and new customers to support future bookings.
Oversee all group booking opportunities, including corporate, leisure, wedding, and VIP groups.
Collaborate with PR, Marketing, and Sales teams to optimize revenue opportunities and maximize spa visibility.
Develop incentive programs with internal departments to increase guest capture and cross‑selling.
Serve as the main contact for spa‑related media inquiries, PR events, site inspections, and interviews.
Manage all incoming group requests and coordinate service packages, itineraries, and event details.
Work closely with group leaders, event planners, and hotel sales teams to incorporate spa experiences into group stays.
Prepare and communicate weekly/monthly group calendars for Spa Operations.
Provide accurate and timely group sales reports to the Spa Director.
Set a positive example for guest relations and service standards.
Interact with guests to gather feedback and resolve service issues efficiently and professionally.
Support guest reservations, phone coverage, and front‑of‑house service as needed.
Serve as a departmental role model, providing guidance and direction to associates.
Empower staff to deliver excellent service by clearly communicating expectations.
Observe service behaviors, provide coaching, and support ongoing training initiatives.
Assist Spa Director with daily operational needs and act as Manager on Duty (MOD) as required.
Participate in associate recognition efforts to promote a positive workplace culture.
Maintain strong communication with resort partners, vendors, and industry peers to enhance spa visibility and establish beneficial relationships.
Attend pre‑convention meetings, sales briefings, and internal coordination sessions to support spa representation.
Perform other duties as assigned by Spa Leadership.
Consistently adhere to all company policies, procedures, and guest service standards.