Spa Sales Associate (Base + Commission + Bonuses)

Hand & Stone•Columbus, OH

1d•$16 - $18

About The Position

We’re looking for driven, sales-focused individuals who want more than just a front desk role. At Hand & Stone New Albany, this is a performance-based sales position where your ability to connect with clients, suggest services, and convert memberships directly impacts your income and growth. Hand & Stone New Albany is a high-volume, award-winning spa , creating consistent opportunities to build relationships, hit goals, and earn more! 💼 What You’ll Do This is a sales-driven role focused on client experience and results: Convert inquiries into booked appointments and long-term members Consistently hit (and exceed) membership, gift card, and enhancement sales goals Recommend services, upgrades, and packages based on client needs Manage front desk operations, scheduling, and client flow Deliver a high-energy, professional client experience from check-in to check-out Handle client concerns confidently and professionally Stay sharp on promotions, services, and products 🎯 Who This Role Is For You enjoy sales and take pride in hitting goals You’re confident recommending services and discussing pricing You thrive in a fast-paced, client-focused environment You’re self-motivated and take ownership of your performance and income You want a role with growth and purpose, not just a job 🚫 This Role Is NOT For Someone looking for a low-pressure or purely administrative front desk job Someone uncomfortable with sales goals, upselling, or performance metrics Someone who prefers a slow-paced environment Someone not open to feedback, coaching, or continuous improvement 📈 About Our Team Hand & Stone New Albany is a multi-year top-performing location , known for strong results, team culture, and growth opportunities. We value accountability, teamwork, and high standards—and we support our team in reaching their full potential. At Hand and Stone, Opportunity Knocks. Over 500 locations open across the U.S. We have opportunities for Massage Therapists, Estheticians, Spa Managers and Spa Associates at all stages of their careers. Full Time, Part Time…we can provide the perfect fit with FLEXIBLE schedules. Hand & Stone’s focus is on creating an experience that exceeds our guests’ expectations. We treat every guest & employee with respect. We know if you have happy employees, you will have happy clients. Become part of the team and you’ll see that for yourself. I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.

Requirements

Sales or customer service experience (membership sales strongly preferred)
Strong communication and interpersonal skills
Ability to multitask and stay organized in a fast-paced environment
Comfortable working evenings and weekends
Coachable, adaptable, and results-oriented

Responsibilities

Convert inquiries into booked appointments and long-term members
Consistently hit (and exceed) membership, gift card, and enhancement sales goals
Recommend services, upgrades, and packages based on client needs
Manage front desk operations, scheduling, and client flow
Deliver a high-energy, professional client experience from check-in to check-out
Handle client concerns confidently and professionally
Stay sharp on promotions, services, and products