Spa Sales and Guest Service Associate
About The Position
At Hand & Stone, our vision is simple: to make each visit the best hour of our client’s month. As the face of the spa, Spa Sales Associates create memorable 5-star experiences through warm welcomes, exceptional service, and confident sales conversations. Why Join Hand & Stone? ✨ Opportunity – This role is more than answering phones. Our simple, stress-free commission model makes sales achievable and rewarding. Boost your paycheck while building a career with an industry leader backed by 20 years of proven success. ✨ Convenience – We value balance and flexibility. With a variety of shifts, we work with you to create a supportive and stable schedule. ✨ Training & Growth – Your career doesn’t stop at onboarding. We provide live sales webinars, coaching, and advancement opportunities into lead associate and management roles. ✨ Family Focused – Enjoy meaningful work that improves lives—while supporting your own. Associates receive a 10% weekly KinderCare childcare discount.
Requirements
- A positive, professional attitude and desire to be part of a fun, supportive team.
- Strong multi-tasking and attention to detail.
- Great communicator with confidence in client interactions.
- High school diploma or equivalent required.
- Full-time: Flexibility for a mix of day, evening, and weekend shifts (all staff work at least one Sat or Sun shift).
- Part-time: At least one evening and one weekend shift required.
- No sales experience needed—just bring confidence, consistency, and a great attitude. We’ll give you the tools and training to succeed!
Responsibilities
- Welcome clients, build connections, and provide a 5-star experience.
- Confidently meet membership, gift card, and upgrade sales goals.
- Share service and promotion details with clarity and enthusiasm.
- Maintain knowledge of spa services and menu offerings.
- Answer phones, book appointments, and manage client files.
- Help uphold spa cleanliness and organization.
- Support team operations with various front desk responsibilities.
Benefits
- 401(k)
- Employee discounts
- Flexible schedule
- Opportunity for advancement
- Paid time off
- Training & development
- Base pay + commissions on memberships, gift cards, and service upgrades. (Our 2025 average hourly rate is $15.84, with top associates earning up to $20/hr.)
- FREE Telemedicine access.
- FREE monthly massage or facial + 50% off additional services.
- 40% off retail products.
- 401(k) after 90 days.
- PTO after 1 year.
- Fun contests, team outings, and prize opportunities.
- Flexible leadership team with lots of advancement potential.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
