Spa Sales and Guest Service Associate

Hand & Stone•Feasterville, PA

About The Position

At Hand & Stone Massage and Facial Spas, the vision is to make each visit the best hour of the client's month. Spa Associates play a crucial role in achieving this goal by creating 5-star experiences for every client. They connect with clients, co-workers, and the community to ensure each service is memorable and exceptional, fulfilling the mission of making every visit the highlight of clients' month. This role offers more than just answering the phone, providing opportunities to boost paychecks through a stress-free membership model. Hand & Stone is an industry leader in wellness, backed by 20 years of proven success, and offers a supportive environment where growth and well-being are top priorities. The company provides a variety of shifts designed to accommodate diverse lifestyles, ensuring a friendly and stable work environment. Training and growth opportunities extend beyond onboarding, including live sales training webinars and pathways to lead spa associate and management roles. Hand & Stone is also family-focused, promoting work/life balance and offering benefits like a 10% weekly KinderCare discount for childcare, along with personal care and discounts through the LifeMart program.

Requirements

Detailed knowledge of the menu of services
Excellent customer service skills
Ability to meet membership sales goals
Ability to effectively communicate sales, promotions, and service options with clients
Ability to uphold spa cleanliness standards
Ability to answer phones, schedule appointments, and file documents

Responsibilities

Meet membership sales goals
Provide excellent customer service to members and guests, while building lasting connections
Effectively communicate sales, promotions, and service options with clients
Uphold spa cleanliness standards
Answer phones, schedule appointments, and file documents
Perform various other duties as assigned