Spa Sales and Guest Service Associate
About The Position
At Hand & Stone, our vision is simple: to make each visit the best hour of our client's month. As the face of the spa, Spa Sales Associates create memorable 5-star experiences through warm welcomes, exceptional service, and confident sales conversations. Why Join Hand & Stone? Opportunity - This role is more than answering phones. Our simple, stress-free commission model makes sales achievable and rewarding. Boost your paycheck while building a career with an industry leader backed by 20 years of proven success. Convenience - We value balance and flexibility. With a variety of shifts, we work with you to create a supportive and stable schedule. Training & Growth - Your career doesn't stop at onboarding. We provide live sales webinars, coaching, and advancement opportunities into lead associate and management roles. Family Focused - Enjoy meaningful work that improves lives-while supporting your own. Associates receive a 10% weekly KinderCare childcare discount.
Requirements
- A positive, professional attitude and desire to be part of a fun, supportive team.
- Strong multi-tasking and attention to detail.
- Great communicator with confidence in client interactions.
- High school diploma or equivalent required.
- Full-time: Flexibility for a mix of day, evening, and weekend shifts (all staff work at least one Sat or Sun shift).
- Part-time: At least one evening and one weekend shift required.
Responsibilities
- Welcome clients, build connections, and provide a 5-star experience.
- Confidently meet membership, gift card, and upgrade sales goals.
- Share service and promotion details with clarity and enthusiasm.
- Maintain knowledge of spa services and menu offerings.
- Answer phones, book appointments, and manage client files.
- Help uphold spa cleanliness and organization.
- Support team operations with various front desk responsibilities.
Benefits
- FREE Telemedicine access.
- 40% off retail products.
- Childcare discounts
- 401(k)
- Competitive salary
- Employee discounts
- Flexible schedule
- Free uniforms
- Opportunity for advancement
- Paid time off
- Training & development
- FREE monthly massage or facial + 50% off additional services.
- 401(k) after 90 days.
- PTO after 1 year.
- Fun contests, team outings, and prize opportunities.
- Flexible leadership team with lots of advancement potential.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Personal and Laundry Services
Education Level
High school or GED
Number of Employees
101-250 employees
