Spa Retail Associate

Rancho Valencia Resort & Spa • Rancho Santa Fe, CA

189d • $20

About The Position

The Retail Associate is responsible for the sale and service of the retail operation. The person in this role is responsible for maintaining the stock levels and presentation of the merchandise. The Retail Associate should be knowledgeable of the features and benefits of all retail offerings, product sales and promotions. This person must understand how to effectively recommend products to meet the needs of our guests.

Requirements

• Two years experience in a retail related field.
• High School Diploma or GED equivalent.
• Excellent communication, listening and strong computer skills.
• Must have enthusiasm and possess excellent customer service skills.
• Must possess basic math and cash handling skills.
• Excellent eye for detail, ability to multi-task and work in a fast-paced environment.
• Must be a team player.
• Able to work holidays, weekends, mornings and evenings as needed.
• Ability to communicate in English with vendors, guests and staff to their understanding.
• Maintain a professional appearance & demeanor.
• Ability to maintain discretion and confidentiality of all guests and hotel information.
• Able to make decisions and is solution oriented.
• Strong client/guest service skills.
• Excellent writing, speaking, and organizational skills.
• Ability to remain calm under pressure.
• Ability to work as a team or work independently.

Nice To Haves

• Knowledge of SpaSoft.
• Knowledge of San Diego culture and activities.
• Bilingual.

Responsibilities

• Assist with generating purchase orders, coding invoices and keeping the spa checkbook current.
• Run stock and inventory reports and make order suggestions based on PAR levels and guest demand.
• Actively promote and provide detailed descriptions of retail products and special promotions.
• Proactively assist guests with retail selections and process their payments.
• Assist with receiving, tagging and displaying merchandise.
• Regularly create and change product displays to promote various products and holidays.
• Maintain retail area of the spa in a clean and orderly manner.
• Actively promote spa services, programs, and resort events.
• Work in a Spa Concierge capacity as needed assisting with spa reception and reservations.
• Assist with training new spa associates on product knowledge.
• Facilitate online sales, special promotions and mail orders.
• Maintains helpful, cooperative relationships with co-workers.
• Maintains standards of excellence in a professional image and service.
• Able to work holidays, weekends, mornings and evenings as needed.
• Actively participates in safety programs and abides by all injury reporting and safety behavior requirements.
• Participates in and supports hotels efforts towards community service, sustainability and environmental initiatives.
• Performs other duties as directed, developed or assigned.

Benefits

• $20 per Hour

What This Job Offers

• Education Level: High school or GED
• Number of Employees: 251-500 employees