Spa Receptionist

Four Seasons Hotels and Resorts • PR

118d

About The Position

The Spa Receptionist is responsible for proactively welcoming guests, for dealing with all enquiries and being knowledgeable about treatments, products and services. The Spa Receptionist is assisting guests in scheduling treatments and responding to all interactions in an efficient, courteous and professional manner to achieve maximum customer satisfaction and comfort and is complying with all Four Seasons policies, procedures and standards.

Requirements

• Minimum 1 year of experience in a similar role, in a luxury hotel setting preferred.
• Requires the ability to multi-task on several items at once.
• Working knowledge of computer systems, hotel operating systems and experience with Microsoft Suite.
• Candidate must have excellent personal presentation and interpersonal skills.
• Excellent communication in both English and Spanish language required.

Responsibilities

• Provides a professional and relaxed service to all guests, with the highest level of hospitality and professionalism.
• Assists guests with their arrival and departure at the spa and offers information about other services offered in the spa as well as the hotel.
• Proactively welcomes guests with a welcome amenity, makes them feel welcome, pampers them and provides excellent service.
• Is knowledgeable about treatments, products and services offered as well as their pricing and processes.
• Handles gift certificate requests.
• Schedules treatments to maximize use of time within the treatment schedule.
• Keeps all spa reception area neat and clean including the staff lounge, spa desk, refreshment stations and retail area.
• Ensures the retail area is kept in impeccable visual appearance with sold items being re-stocked.
• Escorts guests to the appropriate locker room and provides an orientation of the area and amenities if no attendant is available.

Benefits

• Energizing Employee Culture where you are encouraged to be your true self!
• Competitive salary and a comprehensive benefits package.
• Market-leading pay and benefits (Medical, Dental, Vision and Retirement Savings Plan).
• Complimentary accommodation at other Four Seasons Hotels and Resorts.
• Complimentary dry cleaning for business clothing.
• Complimentary employee meals.
• Paid holidays, vacation, and sick days.
• Culinary, retail and wellness experiences at special rates.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees