SPA Receptionist

HEI Hotels & Resorts • The Hotel Contessa - San Antonio, TX

81d

About The Position

An intimate, all-suite retreat set directly on San Antonio's beloved Riverwalk, Hotel Contessa delights arriving guests with stylish suites that take their design cues from San Antonio's rich history and vibrant culture. As an employer of choice, we offer great career potential, free trainings, free lunch, free bus pass or free parking, uniforms and a fun environment with a work/life balance for all of our associates. Are you ready to join our Sassy Team? Let's have a chat to discuss how we can elevate your career.

Requirements

• Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy.
• Ability to stand and move throughout spa and continuously perform essential job functions.
• Ability to access and accurately input information using a moderately complex computer system.
• Ability to observe and detect signs of emergency situations.
• Ability to establish and maintain effective working relationships with associates, customers, and patrons.
• Effective verbal and written communication skills.

Responsibilities

• Greet customers immediately with a friendly and sincere welcome.
• Complete the check in process by inputting and retrieving information from a computer system.
• Handle cash, make change, and balance an assigned house bank.
• Promptly answer the telephone using positive and clear communication.
• Close guest accounts at time of check out and ensure satisfaction.
• Field guest complaints, conducting thorough research to develop the most effective solutions.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

Benefits

• Competitive Medical and Dental programs through Anthem Blue Cross Blue Shield.
• Vision insurance programs through EyeMed.
• Vacation, Sick and Holiday programs.
• Pet insurance through the ASPCA.
• Supplemental, Spousal and Child Life insurance.
• Short and Long-Term Disability plans.
• 401(k) Savings Plan with matching funds.
• Discounts through 'YouDecide' and Hotel Room Discount programs.

What This Job Offers

• Industry: Accommodation
• Number of Employees: 1,001-5,000 employees