Spa Receptionist

Lodge & Spa at Brush Creek•Saratoga, WY

18d

About The Position

This position is responsible for maintenance of the front desk concierge, setting service expectations and accounting procedures, and drives positive guest satisfaction with the Spa experience. This position is critical in driving both guest satisfaction and sales by having positive guest interactions at all touch points throughout the Spa treatment. Focuses on guest delighters and finishes with suggestive selling of retail products at the conclusion of the Spa visit.

Requirements

Customer service experience; preferably in Spa environment
Previous cash handling experience
Excellence in communication
Customer service skills and work ethic
Professional manner
Discretion and appearance
Excellent verbal and written skills with strong telephone etiquette
Energetic
Enthusiastic and motivational
Strong team player
High School Diploma or equivalent, Previous cash handling experience

Responsibilities

Adheres to policies, and delivers all responsibilities
Submits all paperwork and financial reporting, in accordance to White Lodging standards
Develops and maintains accurate department maintenance procedures and checklists through routine preventative maintenance and repair
Makes and oversees Spa reservations, maximizing sales opportunities
Maintains a monthly inventory of supplies and/or products, when applicable
Is knowledgeable about the Spa, its amenities, and the ranch in order to effectively communicate with guests
Greets each and every guest with a smile, using direct eye contact
Goes the extra mile for guests by offering to make reservations and offer ranch information
Uses time efficiently throughout shift by checking equipment, locker rooms, gift shop stocks, inventory, etc. Ensures there is adequate coverage when it is necessary to leave the Spa area
Helps ensure the Spa is only accessed by actual guests, and that it is safe and secure at all times
Informs co-worker(s) of pertinent information at the end of the shift, maintains and updates staff communication book
Makes reservations for spa services and ensures information is accurate and communicated timely to all stakeholders
Processes all payments in an accurate and timely manner
Receives payments for treatment, good and services and properly accounts for the money
Reconciles daily sales, deposits, and receipts, if applicable
Assists staff with lifting, storing, and movement of furniture and products to maintain the facility and prepare for special events
Communicates with all guests in a warm, friendly, courteous, and professional manner
Helps to monitor and maintain an accurate count of inventory (robes, foot wear, towels etc.) and ensures there is stock on hand for guests entering the Spa