Spa Receptionist

UNIVERSITY OF VIRGINIA HOST PROPERTIES INC•Charlottesville, VA

About The Position

JOB OVERVIEW Coordinate all Spa appointments, retail transactions, flow of laundry and daily routines of the Spa while maintain Forbes Travel Guide and 4 Diamond Service Expectations.

Requirements

Strong communication skills, both oral and written.
Computer knowledge and experience.
Ability to work 5-7 days per week in rotational shifts, including holidays and weekends.
Proven ability to: Work independently. Understand guest’s service needs and solve them proactively. Work effectively with managers and co-workers. Protect guests’ property and confidentiality. Work under stress in a fast-paced environment.

Nice To Haves

At least 2 years of customer service experience, preferably in a Spa or Resort environment.
Previous cash handling experience.

Responsibilities

Answer multi-line telephone within three rings.
Ensure efficiency and productivity through coordination of appointments with the hotel Guest Services Agents, ensuring Boar's Head customer service standards are followed.
Help maintain inventory, including amenities, linens, treatment products, retail products and cleaning supplies.
Assist in conducting monthly inventory control counts.
Maintain organization and cleanliness of Front Desk and retail displays.
Maintain quiet room amenity levels by maintaining and organizing: Liquid supplies. Paper supplies. Food supplies. Reading materials. Overall room cleanliness.
Clean lockers and maintain locker room amenity levels such as: Full liquid supplies. Vanity supplies. Paper supplies. Overall room cleanliness.
Bill retail purchases and gift certificates.
Assist guests in purchasing options.
Create gift certificates through Microsoft Office Word document.
Appropriately in-put gift certificates through POS.
Maximizing Spa space.
Up-selling services.
Scheduling by seniority.
Repeating reservation back to guest.
Following-up with an additional phone call or room message the day before treatments.
Billing appointment by room charge, city ledger, credit card, cash or check.
Demonstrate a “Yes I Can” attitude at all times.
Acquire knowledge of all Spa treatments and general Hotel information to respond to guest questions.
Maintain a favorable working relationship with all personnel to foster and promote a harmonious working climate conducive to maximum employee morale, efficiency and productivity.
Report maintenance repairs as needed to Engineering.
Provide Spa tours.
Contribute to overall resort team effort by completing additional duties as assigned.