SPA RECEPTIONIST

Caesars Entertainment•South Lake Tahoe, CA

About The Position

Ensures the flawless information about each treatment, delivery of exceptional service in scheduling of massage appointments, information about the retail products and sales of retail products.

Requirements

Literate and fluent in English
Excellent guest service skills
Ability to work in a fast paced and stressful environment
Computer proficiency
Has good writing skills / Can neatly write vouchers
Ability to follow written and oral instructions and procedures
Demonstrated excellent interactive skills
Good math skills
Ability to multi-task, and must be detail oriented
Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same.
Adheres to all regulatory, company and department policies and procedures
High School Diploma or equivalent preferred

Nice To Haves

Retail sales experience preferred.
Previous spa experience preferred

Responsibilities

Greets and welcomes guests.
Checks guests into the Spa using Spotlight skills and gives personalized service.
Handles multiple phone lines at once while assisting guests in the Spa.
Deals with High End guests (Seven Star, Diamond, VIP hotel guests).
Coordinates appointments directly with Hosts, Summit Suites, and other hotel coordinators.
Uses Micros System for all transactions / handles cash (over $1000.00).
Uses SpaSoft software to schedule treatments.
Has professional product knowledge about all retail products and can assist guests with questions.
Can accurately describe different types of services offered at the Spa (more than 45 treatments).
Can accurately book appointments with the correct therapist at the correct times.
Very detail oriented, can relay information to therapists if guest has certain requests or needs in a timely manner.
Prints out the daily schedule for all therapists.
Informs the therapists of any change in treatments or schedule.
Assists with the sale of all retail transactions.
Assembles reports of the days appointment log.
Assists guest with Casino layout and directions.
Contacts security if an emergency situation arises.
Restocks and inventories the retail products.
Accommodates group reservations
Can accurately review Spa policies and procedures with guests.
Has the knowledge of all hotel methods of payment (Total Rewards, Manager Comps, Hotel comps, room charges, credit card charges and more).
Checks out guests and gets the correct form of payments / allotting gratuities to the correct Therapists and Attendants.
Neatly prepares daily revenue and daily transaction history for Audit and Department Manager.