Spa Receptionist - Dune House Hotel & Spa - Jacksonville, FL

Sage Hospitality • Atlantic Beach, FL

6h • $16 - $16 • Onsite

About The Position

Why us? Where Every Stay Becomes a Story Worth Retelling. The newly reimagined Dune House blends soulful design with the laid-back rhythm of the beach. Our rooms and public spaces are crafted to spark curiosity and comfort, filled with fresh ocean views, thoughtfully curated touches, and surprises that invite guests to slow down and savor the moment. As part of our guest services team, you will help create the very first memories guests have of this new experience. From the moment they step inside, you will guide them into the spirit of the brand by offering warmth, a sense of place, and a feeling of belonging. If you love helping people feel effortlessly at home and take pride in creating heartfelt connections, you belong here. Job Overview Responsible for the reception area at the spa, including greeting guests in a professional and courteous manner. Responds to telephone and in-person inquiries regarding appointments, club information and guest concerns.

Requirements

• Education/Formal Training High School diploma or equivalent
• Experience None required
• Knowledge/Skills Must have high school graduate level mathematical aptitude; know standard cash handling procedures and knowledge of computerized cash register systems.
• Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.
• Must be fluent in oral and written English.
• Must have vision ability to read written communication, including computer screens.
• Must have hand and finger dexterity to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing.
• Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing.
• Must be able to use tact and understanding when dealing with a variety of customer service issues, including stressful and highly emotional situations.
• Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.
• Physical Demands The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• 90% of shift is standing
• Bending/kneeling - repeated bending and kneeling required while filing
• Mobility - must be able to reach all areas of hotel to assist clients.
• Occasional carrying and lifting of files and office items up to 25 lbs.
• Environment Prolonged standing at indoor, thermostatically climate-controlled workstation.

Responsibilities

• Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guests are satisfied.
• Facilitates guest departure (check-out) on a daily basis by following established point of sale procedures in order to close guest account.
• Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise spa charges upon check-out and maintain accurate guest files.
• Courteously answers inquiries and accepts appointments, both in person and by telephone, by accurately communicating service rates and information and by using suggestive selling techniques (internal promotion, programs and discounts) to sell products and services.
• Maintains a good customer relation by using guest name throughout interactions, keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on the telephone.
• Maintain clear and concise communication with leadership team and management regarding any occurrences involving associates or guests that require attention.

Benefits

• When you join our family as a full-time team member, you’re not just starting a job — you’re unlocking a world of perks!
• Enjoy top-notch benefits like medical, dental, and vision coverage, a 401(k) plan, disability and life insurance, exclusive room discounts, free daily meal, tuition reimbursement, and so much more.
• We’re here to support you, both at work and beyond!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED