Spa Receptionist

VENTANA CANYON ALLIANCE LLC•Tucson, AZ

3d•Onsite

About The Position

Spa receptionist is responsible for front-desk operations, including greeting clients, managing appointments, and handling administrative tasks. Key duties include answering phones, processing payments, maintaining a clean and organized reception area, and providing information on spa services. They also coordinate with spa staff and may handle client feedback or sales of spa products.

Requirements

Strong interpersonal skills and customer service-focused mindset.
Ability to manage multiple tasks and maintain organization in a fast-paced environment.
Basic proficiency in using booking software and point-of-sale systems.
Excellent verbal, written and listening skills.
Adaptability to change priorities and guest needs.
Enthusiastic and positive attitude towards guest service.
Strong problem-solving abilities and attention to detail.
Able to apply basic math skills.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
Flexible to work holidays and weekends.
High School or equivalent education required.
Must be 18 years of age.
Must be able to pass a background check.
Must be able to lift, carry, push, squat, twist or pull.
Must be able to sit for at least 25% of the shift.
Must be able to lift up to 20lbs.
Exposure to water, chemicals, and cleaning agents.
Climb and descend stairs.

Nice To Haves

Basic knowledge of social media platforms for marketing purposes
Sales experience a plus.
Previous experience in a spa or wellness environment preferred.
Knowledge of spa services, treatments, and products.

Responsibilities

Assist in managing the daily operations of the spa, including scheduling appointments and managing the booking system.
Answer Phones during business hours, checking voicemails/emails and returning messages promptly.
Provide exceptional customer service by greeting clients, answering inquiries, and ensuring a welcoming atmosphere.
Communicate effectively with spa staff to ensure seamless service delivery and coordination of treatments.
Maintain cleanliness and organization of the spa environment, including treatment rooms and common areas – restocking linens and supplies as necessary.
Process payments and handle transactions accurately while providing guests with detailed information about services and products.
Stay informed of all Spa services offered by the Day Spa.
Gather information on any incidents which may have impacted guest satisfaction and report to management.
Participate in proactive team efforts to achieve departmental and Company goals.
Comply with all safety policies, practices, and procedures.
Report all unsafe activities to supervisor and Human Resources.
Will assist guests in all areas of scheduling spa appointments in person and over the phone.
Maintains flexibility to take on new and different tasks as directed by the department manager.