Spa Receptionist at The Pearl Hotel (Part-Time, Weekends)

THE ST JOE COMPANY•Rosemary Beach, FL

5d•Onsite

About The Position

The Spa Receptionist is responsible for creating a welcoming and seamless experience for spa guests from arrival to departure. Responsibilities include greeting and checking in guests, scheduling spa appointments, informing guests of spa packages, promotions, and rates, and assisting with retail purchases. You should also be able to recommend additional spa services and up-sell spa products. The Spa Receptionist serves as the primary point of contact for spa guests and helps ensure smooth daily operations while providing exceptional guest service.

Requirements

Sufficient education and literacy needed to identify and read product labels and to communicate with guests about job related needs
High School diploma or equivalent
Ability to read, write, speak, understand, and communicate in basic English
Previous front desk, hospitality, customer service, or spa reception experience preferred
Working knowledge of spa services, amenities, and wellness offerings preferred
Experience with scheduling software, point-of-sale systems, or reservation systems preferred
Minimum 1 year experience in a luxury spa, hotel, or resort environment preferred
Detail-oriented and highly organized
Ability to perform consistent work to the highest standards
Exceptional customer service and guest relations skills
Ability to remain discreet and respect the privacy and confidentiality of guests
Strong organizational and multitasking abilities
Ability to manage schedules, appointments, and guest requests in a fast-paced environment
Patience, professionalism, and respect when interacting with guests and team members
Ability to maintain composure and focus on guest needs in a high-volume environment
Excellent verbal communication and interpersonal skills
Friendly, welcoming, and professional demeanor
Basic computer skills and ability to learn spa scheduling and point-of-sale systems
Prolonged periods of standing and walking
Bending, stooping, and reaching as needed
Must be able to lift and carry up to 25 lbs
Frequent use of hands for computer, phone, and point-of-sale systems
Indoor environment within the spa facility
Frequent interaction with guests and team members
Exposure to spa products such as oils, lotions, retail products, and cleaning chemicals (proper PPE provided)

Nice To Haves

Previous front desk, hospitality, customer service, or spa reception experience preferred
Working knowledge of spa services, amenities, and wellness offerings preferred
Experience with scheduling software, point-of-sale systems, or reservation systems preferred
Minimum 1 year experience in a luxury spa, hotel, or resort environment preferred

Responsibilities

Maintain complete knowledge of and comply with all company policies and standards
Maintain up-to-date knowledge of spa services, packages, promotions, and pricing
Greet and welcome spa guests in a professional and friendly manner
Schedule, modify, and confirm spa appointments using the spa booking system
Check guests in and out for services and process payments accurately
Answer phones, respond to guest inquiries, and provide information about services and availability
Assist guests in selecting spa services and recommend appropriate treatments based on guest preferences
Promote spa services, packages, and retail products to enhance the guest experience
Provide appropriate and consistent levels of guest service and hospitality
Maintain detailed and accurate records of appointments, guest preferences, and transactions
Ensure the reception area and retail displays remain clean, organized, and presentable
Maintain knowledge of all spa and resort programs, services, and offerings
Coordinate with spa therapists and other team members to ensure smooth service flow
Resolve guest concerns in a manner that promotes positive guest relations
Maintain cleanliness and organization of the reception area and common spa spaces
Assist with inventory tracking and notify supervisors of retail or supply shortages
Work cooperatively and professionally with all departments
All other duties as assigned