SPA RECEPTIONIST
About The Position
Find your belonging by being a part of our supportive and collaborative work environment that encourages growth and fosters success. Join our Spa team as a Spa Receptionist Our employees are Experience Curators who are professional memory-makers, creating personalized guest experience from start to finish. Experience Curators craft meaningful, over-the-top experiences that wow our guests time after time. Our Vision for our team members: - Be a part of the opening team of OKANA Resort & Indoor Waterpark, where your career aspirations meet a world-class destination - Contribute to our distinctive atmosphere and foster your personal and professional growth - An individual committed to creating exceptional guest experiences - Be appreciated for what you bring to the team - Learn and grow with a company that values its associates About the role The Spa Receptionist is a customer facing position responsible for providing a warm welcome to arriving clients and introduce them to their scheduled technician. They will also handle appointment inquiries, process payments for Spa services, assist with transactions for other Spa products, and provide information to Spa guests about other resort services and activities.
Requirements
- High School diploma
- Fluent in English; Good communication skills to interact with clients and resort associates.
- Computer proficiency in Microsoft 365 and resort point of sale system.
- Personable, customer-centric attitude.
- Listening skills to understand client needs/requests and ensure a positive experience.
Nice To Haves
- Previous experience in a day spa and retail establishment preferred.
Responsibilities
- Maintain clean and organized work area.
- Demonstrate exceptional customer service skills, be personable and helpful to clients.
- Demonstrate full knowledge of use and maintenance of spa facility and services offered.
- Check-in appointments, greet Spa guests, promote and sell Spa services with detailed knowledge.
- Complete other duties as assigned by supervisor.
- Coordinate, schedule, organize, and upsell Spa and retail services.
Benefits
- Competitive wages
- People-first culture
- Health insurance
- Retirement savings
- Growth opportunities
- Paid time off
- Festive environment
- Perks & discounts
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
