Full-time Spa Receptionist

Aileron Management LLC • Boone, NC

41d

About The Position

The Inn at Crestwood is looking for a full-time, Spa Receptionist to provide exceptional customer service to our guests.

A typical day for spa receptionist includes booking new appointments, coordinating with message therapists and aestheticians, greeting guests and managing all aspects of their stay while providing exceptional customer service. You will also be taking care of laundry and cleaning in between appointments.

Requirements

• Must be at least 18 years old
• Attention to detail
• Hotel experience preferred
• Customer service experience preferred
• Ability to work weekends and holidays
• Strong verbal and written communication skills.
• Strong computer skills.

Nice To Haves

• Spa experience preferred
• Passion for hospitality
• Motivated to enhance the guest experience
• Ability to work with a team
• Ability to work in a fast-paced environment

Responsibilities

• Greet and interact with guests in a warm, friendly and professional manner.
• Use computer system to make reservations, check-in and check-out spa guests, and process payments.
• Book and process spa appointments (rather than check in and out)
• Cleaning, tidying of space in between guest's uses
• Provide highest level of service by anticipating, listening attentively, and responding promptly to guests' needs.
• Promptly handle guest service requests and guest complaints to meet and exceed guest expectations.

Benefits

• Medical, Dental, and Vision plans - Eligible 1st of the month after 30 days
• Company-Paid Life and AD&D Insurance and Long-term Disability
• Flexible Spending/Dependent Care Account
• Short-term Disability & Accident plans
• Employee Assistance Program
• 401(k) Retirement Plan with company match
• Paid Vacation - up to 10 days per year
• Paid Sick time – up to 5 days per year
• 7 paid Holidays per year
• Referral Program - Earn $500 for referring someone
• Employee Recognition Program - earn gift cards
• Employee discounts
• On-Demand Pay – Access to earned wages before your regular paycheck

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed