Spa Receptionist Trainer, Lincoln Park
About The Position
Our Kohler Waters Spa team at Lincoln Park offers more than 50 innovative spa services using the healing properties of Earth’s mineral-rich waters and provides an oasis of tranquility in the heart of a bustling Windy City neighborhood. Join our world-class team of spa professionals and help our guests renew and recharge while they experience five-star living at its finest. Specific responsibilities of a Spa Receptionist Trainer include: Provide service and maintain cleanliness standards at a Forbes 5-Star level Use Proficient Property Management System (and related systems) use to correctly process transactions, complete orders and accurately book/edit spa treatments Be knowledgeable of spa treatments, spa policies, spa amenities and overall options and ability to communicate with our guests Process all retail transactions, paying special attention to details Receive guest feedback/complaints and, with supervision, resolve any guest/staff issues as they arise Enforce spa policies (service requirements, age restrictions, guest behavior, etc.) with supervision/support to maintain a relaxing spa atmosphere Attend spa events and monthly staff meetings as communicated by supervisor to ensure satisfactory guest experiences Compliance with Kohler Company attendance policy, safety standards and spa SOPs to create a safe and engaging work environment for all This is a Full-Time position working weekdays & weekends with shifts between 7:00am and 9:00pm.
Requirements
- Must be 18 years old or older
- Strong communication skills and ability to work in a fast paced environment
- Strong detail-orientation
- Ability to perform tasks requiring use of multiple computer/guest management systems
- Applicants must be authorized to work in the US without requiring sponsorship now or in the future.
Nice To Haves
- Prior customer service experience within a spa environment preferred, but not required
Responsibilities
- Provide service and maintain cleanliness standards at a Forbes 5-Star level
- Use Proficient Property Management System (and related systems) use to correctly process transactions, complete orders and accurately book/edit spa treatments
- Be knowledgeable of spa treatments, spa policies, spa amenities and overall options and ability to communicate with our guests
- Process all retail transactions, paying special attention to details
- Receive guest feedback/complaints and, with supervision, resolve any guest/staff issues as they arise
- Enforce spa policies (service requirements, age restrictions, guest behavior, etc.) with supervision/support to maintain a relaxing spa atmosphere
- Attend spa events and monthly staff meetings as communicated by supervisor to ensure satisfactory guest experiences
- Compliance with Kohler Company attendance policy, safety standards and spa SOPs to create a safe and engaging work environment for all
Benefits
- Kohler offers a benefits package including a competitive salary, health, vision, dental, 401(k) with company matching, and more!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
