Spa Operations Coordinator

The Remedy Day Spa • Albuquerque, NM

397d • $37,440 - $41,600

About The Position

The Spa Operations Coordinator at The Remedy Day Spa is responsible for ensuring a seamless customer experience from check-in to check-out while managing front desk operations and assisting with various administrative tasks. This role involves training and supervising staff, maintaining cleanliness and organization within the spa, and facilitating effective communication among team members to uphold high service standards.

Requirements

• Fundamental understanding of all systems and programs essential to spa management.
• Ability to multitask in a high-pressure environment.
• Experience in the spa or hospitality industry is a plus.
• Ability to sustain reasonable physical activity for the duration of a scheduled shift.
• Effective communication skills to meet client and staff needs.
• Ability to lift up to 30lbs.

Responsibilities

• Execute a flawless customer experience from check-in to check-out.
• Maintain awareness of cleanliness of the spa and oversee housekeeping and facilities maintenance.
• Assist the operations team with tasks and customer service as needed.
• Supervise the operations staff, ensuring they are fully trained and compliant with policies and procedures.
• Set a positive tone for the spa staff and facilitate solution-oriented discussions.
• Attend regularly scheduled meetings with leadership.
• Assist with retail and operations competitions.
• Help with restocking and replenishing retail products as needed.
• Delegate weekly tasks to team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Personal and Laundry Services
• Education Level: No Education Listed