Spa Operations Coordinator - Mii amo

Enchantment Group Management Company LLC • Sedona, AZ

79d

About The Position

The position is responsible for providing warm, personal, and anticipatory service and support to the Operations of the Spa Suites, Team, and Guests. This includes a range of tasks and functions in alignment with the Forbes 5 Star Spa Standards, such as receiving calls for information, reserving services and classes, and modifying reservations as necessary.

Requirements

• High school diploma or equivalent.
• Must work well with or without direct supervision.
• Must be neat and well-groomed at all times.
• Needs to be flexible, self-motivated, positive, and have a professional attitude towards guests, teammates, and leadership.
• Prior guest service experience desired.
• Fluent English and empathetic, authentic communication skills necessary to communicate with guests and team.
• Strong computer skills required.

Responsibilities

• Greet all guests and fellow teammates in a warm and welcoming manner, anticipating how you might serve or assist them before they ask.
• Use names whenever possible and project an authentic and kind interest to connect with each person.
• Be informed and knowledgeable about the Spa Suites, other Enchantment Offerings, the property layout, and location of other amenities.
• Be informed and engaged with today’s schedule, guests, and their needs along with other aspects of today’s operations.
• Embrace and Practice 'the next best yes' when confronted with a question, obstacle, or opportunity.
• Offer additional explanation of all treatments, classes, and programs including complimentary services and experiences along with contra-indications and spa guidelines.
• Efficiently reserve requested services, send confirmation itineraries, and add appropriate notes to best serve guests while maintaining confidentiality.
• Balance efficient booking times with respect for any special circumstances or situations.
• Proactively communicate effectively between departments and within the department to ensure understanding of guests and possible issues.
• Monitor and maintain the Spa Suites, Back-of-House Areas, and surrounding landscape to ensure they are functional and ready.
• Maintain a safe, clean, and neat work environment.
• Check in with the appropriate Leadership Team for updates, questions, changes, or concerns.
• Engage with all administrative tasks and responsibilities including reporting issues, managing inventory, and taking breaks.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED