Spa Office Manager

High End Hiring•New York, NY

1d•$60,000 - $70,000•Onsite

About The Position

Spa Office Manager – Luxury Skincare Spa $60,000–$70,000 Salary + Generous Bonus System | 40 Hours/Week | One Weekend Day Join our luxurious spa as a Spa Office Manager and take a leadership role in creating exceptional client experiences in a serene, upscale environment. This is not just a job—it’s an opportunity to build, refine, and lead a high-performing team within one of the most recognized names in luxury skincare. If you are passionate about mastery, growth, and excellence, and thrive in a culture where high standards and client satisfaction are non-negotiable, this could be the perfect opportunity for you. What You’ll Do As the Spa Office Manager, you will be at the center of operations, ensuring the spa runs smoothly while inspiring your team to perform at their best. Key responsibilities include: Supervise and mentor front desk and spa staff, fostering a culture of excellence Manage appointments and client scheduling, ensuring a seamless customer experience Handle customer inquiries and concerns with professionalism and care Maintain and track performance metrics and statistics, turning numbers into actionable strategies Drive sales of beauty products while maintaining exceptional client service Oversee day-to-day office and operational workflow, keeping the spa running efficiently Collaborate with leadership to continually elevate spa standards and client experience What We’re Looking For Proven experience in spa or salon management, office management, or high-end customer service leadership Strong organizational and analytical skills; comfortable tracking and improving metrics Passion for team development, performance coaching, and building culture Confident in sales and client engagement, particularly in luxury beauty products High standards of professionalism, attention to detail, and client-focused service Motivated by growth, excellence, and meaningful impact, not just compensation Schedule 40 hours per week within spa operating hours (8:00 AM – 8:00 PM) One weekend day required Flexible schedule within a supportive, structured environment Compensation & Benefits Salary: $60,000–$70,000, based on experience Generous bonus system to reward performance and leadership impact Opportunity to lead a high-performing team in a recognized luxury brand Work in a professional, upscale environment with room for career growth If you are a motivated leader who wants to build an extraordinary team, refine your craft, and drive excellence, we would love to meet you. Apply today and take the next step in your spa management career! #IND

Requirements

Previous experience in spa or wellness management
Strong customer service and communication skills
Sales skills
Proficiency in scheduling software and Microsoft Office
Ability to work in a fast-paced environment
Leadership and team management skills
High energy and a positive attitude
Detail-oriented and organized
Passion for wellness and the spa industry

Responsibilities

Supervise and mentor front desk and spa staff, fostering a culture of excellence
Manage appointments and client scheduling, ensuring a seamless customer experience
Handle customer inquiries and concerns with professionalism and care
Maintain and track performance metrics and statistics, turning numbers into actionable strategies
Drive sales of beauty products while maintaining exceptional client service
Oversee day-to-day office and operational workflow, keeping the spa running efficiently
Collaborate with leadership to continually elevate spa standards and client experience