Spa Massage Therapist

The Dewberry Charleston•Charleston, SC

10h

About The Position

PRIMARY FUNCTION: Spa Massage Therapist DEPARTMENT: Spa REPORTS TO: Spa Manager KEY RESPONSIBILITIES: Major areas of responsibility include, but are not limited to: Provide exceptional massage services for luxury clientele, including but not limited to: body treatments, hot stone, scalp massage, pre-natal, foot reflexology, deep tissue, Swedish. Communicate professionally and eloquently with luxury clientele. Drive retail sales and up-sell spa offerings to maximize profit and exceed guest expectations. Adapt to clients’ needs. Consistently ask the necessary pre-service questions. Fully and clearly explain the services and the action needed by the spa guest throughout the service. Provide a warm and sincere greeting and farewell. Stock and tidy treatment rooms after services. Maintain seamless communication with the rest of the Spa team regarding stocking and ordering needs within the treatment rooms. Offer follow-up recommendations regarding treatments, products, stretching, and stress relied to further add to each guest’s experience. Maintain a calm and comforting demeanor at all times. WHO WE ARE: We are a tight-knit group of passionate individuals who are unrelenting when it comes to offering a flawless experience at The Dewberry while maintaining our unique brand standards. Every Teammate plays a key role in contributing to the success of the whole hotel. ABOUT THE DEWBERRY: As a 2022 Condé Nast Traveler Gold List award recipient for Best Hotel in the World, The Dewberry is located in the heart of downtown Charleston, bordering Marion Square, just steps from the shopping and dining on King Street, Museum Mile and The Gaillard Center. Offering 153 thoughtfully appointed rooms, world-class service and unparalleled views, The Dewberry occupies the former L. Mendel Rivers (circa 1964) federal building and pays homage to Charleston’s century architectural splendor. The hotel is the result of owner John Dewberry’s vision of “Southern ReimaginedTM,” which he developed over the course of an eight-year renovation and preservation of the building. The hotel features several event spaces along with the nationally celebrated cocktail program at the brass bar in The Living Room, the whimsical cocktail lounge Citrus Club, treatments at our urban oasis, The Spa, the curated boutique The Shop as well as The Fifth Avenue Club by Saks Fifth Avenue. The Dewberry is known among teammates, guests, and the community as a leader in the field of hospitality. As a brand, The Dewberry teammates, experience, and brand are authentic, humble, and innovative operators driven to anticipate needs and exceed expectations.

Requirements

Must possess a South Carolina Massage Therapy license.
Must have liability insurance.
Minimum of one year of relevant experience.
Must follow all spa treatment protocols.
Excellent verbal communication skills.
Excellent judgement and discretion.
Thorough understanding of and passion for the entire wellness, fitness, and health lifestyle.
Ability to lift fifty pounds.
Ability to sit or stand for extended periods of time.
Ability to work overtime, evenings, weekends, and/or holidays.

Nice To Haves

Experience with luxury clientele preferred.

Responsibilities

Provide exceptional massage services for luxury clientele, including but not limited to: body treatments, hot stone, scalp massage, pre-natal, foot reflexology, deep tissue, Swedish.
Communicate professionally and eloquently with luxury clientele.
Drive retail sales and up-sell spa offerings to maximize profit and exceed guest expectations.
Adapt to clients’ needs.
Consistently ask the necessary pre-service questions.
Fully and clearly explain the services and the action needed by the spa guest throughout the service.
Provide a warm and sincere greeting and farewell.
Stock and tidy treatment rooms after services.
Maintain seamless communication with the rest of the Spa team regarding stocking and ordering needs within the treatment rooms.
Offer follow-up recommendations regarding treatments, products, stretching, and stress relied to further add to each guest’s experience.
Maintain a calm and comforting demeanor at all times.