Spa Manager

The Standard Spa, Miami Beach•Miami Beach, FL

8d•Onsite

About The Position

The Standard is one of the most culturally engaged hotels in the world. Hotels with real cultural life, an inclusive spirit and true creative attitude. A destination layered with events and amusements that leaves you with an uplifted feeling... At the cultural heart-beat of The Standard are our team who bring to life our spaces, engage with our guests, and vibrate social energy, day and night across our numerous bars, restaurants, events and guest spaces. Here at The Standard, we take a slightly different approach to our people and look far and wide for individuals who bring a unique perspective with them to our team (not a 5-page CV). We do not ask you to conform, read from a script, or follow the rules (ok sometimes there are rules) but not when it comes down to you being able to express yourself or celebrate your individuality. We are defined by our richness of personality, diversity of background, and lifestyle and are now looking for those who will embody our ‘Anything but Standard’ ethos and assume full responsibility for the entire operation. #StandardFamily Job Purpose As the Spa Manager, your role is pivotal in setting the standard for exceptional guest service and delivering tailored spa experiences. Leading by example, you will guide and train the team to continually enhance service levels, inspiring both guests and staff. Your focus will be on addressing any service concerns promptly and ensuring guest satisfaction.

Nice To Haves

Bilingual English/Spanish
Proficiency with Book4Time

Responsibilities

Model guest service excellence and inspire and coach team to maintain top tier guest experience.
Lead and mentor the team to customize and make the most of every guest interaction and revenue opportunity.
Proactively anticipate and address service issues, striving to prevent and resolve them swiftly.
Maintain clear communication in person, by phone and by email to meet guest needs and provide accurate information.
Use spa software to schedule appointments and process transactions accurately while following company protocols.
Be a resource to guests, spa team and other departments in terms of spa amenities, services and offerings.
Consistently model and reinforce best practices and company standards to meet guest and company expectations.
Maintain retail inventory and keep retail presentation stocked and organized.
Monitor all spa areas for potential safety hazards, eliminate the hazard where possible and report to management for long term solutions.
Inspect spa areas throughout shift to ensure ambiance, presentation and guest behaviors meet spa standards.
Supervise bath attendants throughout shift to maintain cleanliness and guest supplies in all areas.
Turn any lost and found items over to Guest Relations, along with any details possible.
Notify management of any supplies or maintenance needs