Spa Manager

Ethereal Wellness and Esthetics•Scottsdale, AZ

17d•$22 - $25

About The Position

We are looking for a friendly and energetic beauty and wellness Spa Manager to oversee the daily operations of our busy spa in south Scottsdale Position Overview: The Spa Manager is responsible for overseeing all aspects of spa operations, ensuring efficiency, service excellence, and a seamless luxury experience for clients. This role requires strong leadership, strategic planning, and business management skills to drive performance, uphold brand standards, and foster a positive team culture. The Spa Manager will also play a key role in financial oversight, operational improvements, and long-term business growth.

Requirements

Proven leadership experience in a spa, luxury hospitality, or wellness industry setting.
Strong business acumen with experience in financial oversight, sales growth, and operational management.
Knowledge of spa treatments, beauty trends, and high-end customer service expectations.
Exceptional leadership, problem-solving, and decision-making skills.
Ability to develop staff, manage performance, and foster a high-standard work culture.
Proficiency in business software, scheduling systems, and inventory management tools.
Bachelor’s degree in business management, hospitality, or a related field preferred but not required.

Nice To Haves

Cosmetology or esthetics certification is a plus but not required.

Responsibilities

Assist in setting and achieving business goals, revenue targets, and profitability objectives.
Monitor financial performance, including sales, expenses, budgets, and cost control measures.
Analyze client trends and service performance to develop strategies for growth and retention.
Oversee all day-to-day spa functions, ensuring efficiency, quality control, and adherence to policies.
Implement operational procedures and service protocols to maintain consistency and excellence.
Ensure compliance with health and safety regulations, licensing requirements, and industry best practices.
Recruit, hire, train, and lead a high-performing spa team.
Conduct regular performance evaluations, goal setting, and staff development programs.
Create staff schedules and optimize workflow to maximize productivity and customer satisfaction.
Foster a positive and professional team culture that aligns with the spa’s brand values.
Ensure a seamless, five-star client experience by maintaining exceptional customer service standards.
Handle client feedback, resolve issues professionally, and implement service enhancements based on guest insights.
Work with the team to develop VIP programs, loyalty incentives, and personalized spa experiences.
Collaborate with ownership on marketing strategies, promotional campaigns, and service launches.
Oversee social media engagement, community outreach, and local partnerships to enhance brand presence.
Ensure all promotional materials, messaging, and service offerings align with the spa’s luxury positioning.