Spa Manager

Palm Beach Marriott Singer Island Beach Resort & Spa • Riviera Beach, FL

82d

About The Position

The Spa Manager will oversee the daily operations of the Spa, including the spa’s operational needs, guest service, and any employment-related issues or needs. All responsibilities should be performed in accordance with departmental, property, and company policies, practices, and procedures.

Requirements

• High school diploma or equivalent.
• Previous customer service and leadership experience of a high-end spa required, two to five years of experience preferred.
• Knowledge of Spa industry required.
• Able to work in a fast-paced environment.
• Excellent verbal and written communication required.
• Knowledge of general health and sanitation codes.
• Requires standing for extended periods, walking, pushing, lifting up to 30 pounds, bending and reaching, stooping, kneeling, or crouching.
• Experience with online booking appointment system.
• Effective leadership skills and a strong work ethic.
• Energetic, enthusiastic, and motivational.
• Must have the ability to work a flexible schedule including days, evenings, weekends, and holidays.

Responsibilities

• Manage operational functions consistent with strategic plan and vision for the department and property.
• Interview, select, train and schedule spa specialists.
• Manage the delivery of guest service consistent with company’s and property’s core service standards.
• Supervise Spa staff to ensure they adhere and enforce company and Spa policies and procedures as well as being alert to their duties and responsibilities.
• Ensure client experience is proficient including bookings, payments, and consultation cards.
• Drive team to meet and exceed agreed revenue targets through creative internal/external marketing.
• Meeting department annual budget and be accountable for maintaining and operating within financial targets.
• Manage customer feedback effectively to ensure continuous service and programme improvement.
• Participate in quarterly inventory.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Practice safe work habits, and ensure all staff is practicing safe work habits including wearing protective safety equipment and following MSDS and OSHA standards.
• Perform other duties as requested by management.

What This Job Offers

• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees