Spa Manager In Training

Hand & Stone - 3240 W 7th St - Fort Worth, TX • Fort Worth, TX

125d

About The Position

At Hand and Stone, opportunity knocks. Hand & Stone Massage and Facial Spa is looking for a Manager Trainee. We are growing rapidly and have become an addition to an already successful franchise system with over 500 locations across the US and Canada! We are currently seeking an energetic and reliable Spa Manager Trainee to help us continue to grow our locations. Do people often describe you as a dynamic leader or fantastic motivator? Have you always wanted to have the power to be hands-on and develop an amazing culture in your workplace? As the Spa Manager Trainee, you will learn how to direct and organize the overall operation of the spa to maximize profits through exemplary customer service and customer satisfaction. Our ideal Manager Trainee will understand the necessity of collaboration and guide the staff to operate with peak efficiency through coordination, communication, and cooperation. Our goal is to offer the trainee a fast-track to becoming a Spa Manager within our organization. In this role you will also be visiting each of our locations in our group to learn and adapt to different sales environments and staffing challenges. You'll be exposed to high volume experienced locations and newer more nurturing needs of spa development processes.

Requirements

• Great personality and excellent interpersonal skills
• Self-proclaimed genius in sales and marketing
• Dynamic leader who can manage a diverse staff
• Great communication skills and ability to connect well with staff and stakeholders
• Excellent organizer to ensure the spa runs effectively and exceeds customer expectations
• Empathic individual who can put themselves in someone else’s shoes
• Spa experience is a plus, but not required

Responsibilities

• Overcome objections during the sales process and increase the membership base
• Learn to perform data analysis that drives business decisions and success
• Learn to use sound judgment, work independently, with minimal supervision
• Plan and direct to meet the daily needs of the operation
• Track staff schedules efficiently to optimize capacity, revenue, and profits
• Maintain the utmost cleanliness and soothing ambiance of the premises
• Learn to manage inventory effectively
• Ensure a high degree of customer satisfaction, address customer dissatisfaction, resolve service complaints
• Learn how to maintain compliance with all Hand & Stone policies and procedures in addition to the local, state, and federal laws and regulations
• Learn to effectively hire, train, supervise, develop, mentor all team members according to Hand & Stone policies and procedures
• Learn how to motivate and empower the team to achieve high standards
• Able to report to different locations in the Fort Worth Metroplex area not to exceed 30 miles

Benefits

• Long term growth opportunities
• Competitive compensation
• Commission opportunities and generous bonuses
• Employee discounts

What This Job Offers

• Career Level: Entry Level
• Number of Employees: 101-250 employees