Spa Lead

Rock Creek Cattle Company•Deer Lodge, MT

About The Position

Do you thrive in beautiful spaces, love leading by example, and have a passion for top-tier service? Are you the kind of person who naturally connects people, anticipates needs, and keeps things running smoothly—even when it’s busy? If so, Spa 1919 is looking for you. Nestled within Rock Creek Cattle Company, Spa 1919 is a peaceful, refined retreat where Members and Guests come to relax, restore, and feel their absolute best. As Spa Lead, you’ll play a key role in shaping that experience every single day. Job Summary: Responsible for assisting in maintaining and carrying out all facets of the Creek Club Women’s side and Spa 1919 operations. This position will be responsible for the activity in and around the Creek Club Women’s side and Spa, including locker rooms, fitness areas, and lounges. This may include, but is not limited to, ensuring sanitation of equipment, stocking items in lounges and locker rooms, assisting in workout area, replenishing towels, laundry for women’s locker room and Spa 1919, scheduling appointments for the spa, and general cleanliness and appearance of Creek Club. These duties are all subject to revisions based on operational demands.

Requirements

Work long and perhaps erratic hours which include overtime, split-shifts, nights, weekends, and holidays.
Ability to provide excellent customer service.
Must have high level of interpersonal skills with ability to handle sensitive information appropriately.
Must have ability to represent the company in a positive and professional manner.
Must have strong oral communication skills to tactfully and professionally interact with individuals at all levels.
Must possess strong verbal communication skills with the ability to effectively present information.
Must be able to influence others and build positive work environments and relationships through enthusiasm, sociability, supportiveness, insight, and cooperation.
Must demonstrate ability to build trust and respect.
Must work productively, both independently and in various group settings with conflicting interests to achieve completion of common goals.
Must be self-assured and confident in a variety of settings with a strong belief in own capabilities.
Must have ability to exercise good judgment and maintain confidentiality; ability to quickly synthesize information, define problems, collect data, establish facts, and draw valid conclusions in changing situations using sound decision-making skills while including appropriate people in the decision-making process.
Must be able to work independently as well as productively in a team setting.
Must have ability to multitask, prioritize, and adapt to unforeseen priority changes.
Must demonstrate self-reliance, stamina, and drive.
Must have high levels of objectivity and emotional consistency with the ability to remain level-headed.
Must strive to continuously build knowledge with an open mind to constructive feedback.
Maintain valid CPR/First Aid certification.
May be required to drive company vehicle to carry out job duties, must have a valid driver’s license.
Prolonged periods of standing.
Regular movement including but not limited to standing, walking, sitting, climbing, balancing, stooping, kneeling, crawling, crouching, bending, reaching, lifting, and carrying.
Constant use of hands and fingers.
Must be able to access and navigate all areas of the Club.
Must be able to exert up to 50 pounds of force occasionally and able to constantly lift, carry, pull or push up to 25 pounds.
May be required to work in excessive heat in association with outdoor environment.
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this position.

Responsibilities

Manage, stock and order supplies/inventory. This includes but is not limited to coding invoices, submitting to accounting on time, pricing, rotating stock and monitoring expiration dates.
Management of scheduling services for members/guests and coordinating with service providers.
Ensure all closing duties are performed/completed satisfactorily by Spa employees.
Report any issues regarding service, supplies or employees to direct supervisors via email every shift.
Review daily business to be certain that all charges are put in the system, as well as all chits and transactions are accounted for. Responsible for closing each night out on Jonas, as well as delivering all chits to accounting.
Maintain cleanliness and appearance of facilities by sanitizing all equipment, keeping up with laundry demands, ensuring cold plunge and sauna are clean.
Assist with all Creek Club areas, which include assistance in the spa, work out areas, women’s locker room, and other areas for quantity, quality, and service standards. This also includes helping with room preparations such as setting up tables, towel warmers, and any other preparations for the spa that may be needed.
Maintain general satisfaction, productivity and morale by handling inquiries, concerns or comments and providing solutions. The Lead Spa Attendant should also acquire feedback from members, guests, and staff to ensure satisfaction and/or implement service improvement ideas.
Maintain consistency of service by being aware of and prepared for all course events, large parties and reservations that may affect Spa operations.
Communicate efficiently and personably with the Spa 1919 staff to assist in the coordination of the Spa activities with those at the Cattlemen’s Club. This includes but is not limited to prompt service, accurate scheduling, affirming availability of services, greeting members and guests. This system should be jointly reviewed with staff and revisited when necessary.
Become familiar with all areas of the Creek Club, such as proper use of equipment, all spa equipment, cold plunge, sauna, amenities available, and services provided. Attend any training given on these topics.
Communicate professionally, efficiently and personably with guests and members, establishing relationships that can assist in all visits being unique and tailored to the individual. This includes becoming familiar with preferences such as amenities, services, activities, and other information.
Communicate professionally, efficiently and personably with the General Manager and all other department heads to ensure that special events, tournaments, and specific needs are met in every department. Maintain consistency of service by being aware of, prepared for and ensuring you are aware of all course events, large parties and reservations that may affect the Pool operations.
Maintain general satisfaction, productivity and morale by handling inquiries, concerns or comments and providing solutions.
Report any maintenance issues to the maintenance department whenever they arise.
Follows Company control procedures in order to safeguard all assets including handling member information and equipment.
Effectively and efficiently completes side work and closing duties, checking out with management before clocking out and leaving work.
Follows and practices Company standards of cleanliness.
Promptly reports member concerns, injuries, accidents, and other high-risk issues to management.
Promptly reports employee and personal or “self” concerns, injuries, accidents, and other high-risk issues to management.
Participates in daily “pre-shift” meetings as well as mandatory staff meetings.
If allowed by law, responsible for alerting and receiving permission from management before taking required or allowed breaks.
Accountable for reporting accurate payroll records through clock-in/clock-out procedures.
Monitors personal payroll hours and notifies management when hours approach thresholds that necessitate overtime compensation.
Other ad-hoc duties – unexpected moments when we have to pull together to get a task done.