Spa/Health Club Receptionist

Four Seasons Hotels and Resorts • Atlanta, GA

80d

About The Position

Books, welcomes, and charges out spa guests. Tours guests from spa front desk to fitness center, pool area, sundeck and locker rooms explaining the amenities, establishing a connection, and reserving steam room and sauna reservations. Responds to a wide variety of guest requests by accurately assessing the guest needs and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.

Requirements

• Hotel necessary; Spa preferred.
• Ability to read and write in English.

Responsibilities

• Books and cancels appointments, both by phone and in person, in an efficient and friendly manner, using guest name whenever possible.
• Assures that guest is assigned correct gender preference, adds proper appointment notes, emails confirmation and medical history forms and emails third party credit card authorization link when necessary.
• Issues relaxation lounge salto entry key to male guests.
• Ascertains guest satisfaction, collects keys, posts retail charges and presents bill to guest.
• Settles spa and retail charges accurately through credit card, gift card and/or cash transaction.
• Maintains a balanced bank assigned by the hotel.
• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
• Resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
• Utilizes a variety of computer systems to check guests in and out, run daily reports and communicate both internally and externally via chat.
• Complies with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.
• Works harmoniously and professionally with co-workers and supervisors.
• Can answer guest calls and direct them appropriately to other departments.
• Maintains a clean spa reception area with frequent cleaning, dusting and sanitizing.
• Guests are pampered with a customized approach, ensuring that each experience is unique and unforgettable.
• Provide intuitive service, with a warm and friendly smile.
• Blocks the therapist’s schedules when needed.

Benefits

• Competitive Salary, wages, and a comprehensive benefits package.
• Excellent Training and Development opportunities.
• Employee Discount for stays at any Four Seasons worldwide.
• Complimentary Dry Cleaning for Employee Uniforms.
• Complimentary Employee Meals.
• Discounted rates for Parking and/or Marta.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees