Spa Hair Attendant - Spa

Hard Rock Hotel & Casino Ottawa•Hollywood, FL

1d•Onsite

About The Position

The Hair Assistant is responsible to assist hairstylist as needed, and possess and maintain knowledge of current hairstyles and trends. They are responsible for the guest service throughout the beauty salon ensuring the utmost in guest services and comfort while guests are receiving beauty salon services. They must possess excellent cleanliness and sanitation skills and be willing to train in our spa’s specific hair and scalp service offerings. They must possess excellent communication skills and be able to learn the product and service knowledge necessary to effectively provide beauty solutions to meet the needs of our guests. Under the supervision of the Salon Manager, The Hair Assistant is responsible for maintaining complete knowledge of and comply with all departmental policies/service procedures/standards. Forbes 5 Star, LHW, AAA Five Diamond, and Treatment Protocol Standard Operational Procedures (Wella, Goldwell, and other treatment vendors as applicable standards.)

Requirements

Must have enthusiasm and possess excellent customer service skills.
Enjoy working with people and possess a friendly and outgoing personality.
Excellent communication and listening skills, as well as basic computer knowledge.
Must be detail-oriented and have ability to multi-task.
Ability to be efficient and productive in a fast-paced environment.
Must be a team player.

Responsibilities

Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures.
Be on time for your shift, prompt with each appointment and perform services within the appropriate time allotted for the service.
Be flexible with your schedule, supporting the needs of the spa.
Properly care for equipment and use proper amounts of product to assist with cost controls.
Have complete knowledge and understanding of all services and products while educating and training guests in these areas.
Actively promote home care programs, meeting minimum retail sales goals.
Uphold the standards of sanitation and sterilization as directed by law and the spa’s policies and procedures.
Perform prep work and properly clean and restock work area as required.
Communicate to management any and all occurrences involving staff or guests in the spa or salon that require attention.
Actively promote the spa, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available.
Handle guest’s questions and concerns professionally and courteously.
Provide accurate, appropriate and immediate responses to all requests by guests ensuring complete guest satisfaction.
Possess ability to work without direct supervision.
Maintain a positive attitude and contribute toward a quality work environment.
Regularly attend, participate in and support training and staff meetings for the spa.
Assist in all areas of beauty salon operation as requested by management.
Performs all duties as assigned