Spa Guest Services Agent

Four Seasons Hotels and Resorts•Westlake Village, CA

1d•$22•Onsite

About The Position

Four Seasons Hotel Westlake Village is seeking Spa Guest Services Agent to join our dedicated and dynamic team! Assist our guests in creating seamless and memorable spa experiences. The Spa Guest Services Agent proactively welcomes guests, is knowledgeable about treatments, products and services offered as well as pricing, and scheduling.

Requirements

Oral and written proficiency in the English language
A superior sense of organization and ability to prioritize in a busy environment
Ability to type at least 40 words per minute
Patience
Successful candidate must possess legal work authorization in the United States

Nice To Haves

Preferred previous hotel and computer knowledge
The ability to recognize repeat guests by name who visit the Spa
The ability to have strong communication skills between co-workers and guests

Responsibilities

Facilitate a seamless guest experience in an efficient, friendly and warm manner.
Responsible for greeting guests upon arrival, providing tours of facility.
Checking guests in/out and handling billing for services performed in an efficient manner.
Inform guests on all aspects regarding the services, classes, packages, spa therapies and medical treatments to ensure an exceptional guest experience.
Answer phones quickly and efficiently.
Coordinate details of each and book guests' reservations in a proficient and timely manner.
Accountable for completing thorough and timely follow through with a focus on detail.