Spa Guest Service Supervisor

The Del Monte Lodge•Pittsford, NY

42d•$16 - $17

About The Position

Are you ready to apply your expertise to a rewarding career with a leader in the hospitality industry? Join the DelMonte Hotel Group team! We are currently seeking experienced and driven candidates just like you to serve as a Spa Guest Service Supervisor. You will play a key role to ensure a great guest and colleague experience. We offer competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement. Become part of our family and see why so many of our associates have made DelMonte Hotel Group their career home. Contact us today - we're waiting to hear from you! As a Spa Guest Service Supervisor, you will assist the Spa Managers & Director in the supervision and support of the front office, spa and salon provider staff while ensuring exceptional service and standards are met.

Requirements

6 months to 1 years related experience; One year certificate from college or technical school; or equivalent combination of education and experience.
Solid organizational, time-management and prioritization skills
Exceptional customer service skills

Responsibilities

Assist Spa Manager & Director with a variety of support tasks, i.e., running reports, filing, scheduling adjustments, preparing daily deposit, processing guest billing issues etc.
Find solutions for issues that may arise, i.e., associate call offs & tardiness, questions or problems, last minute bookings, etc.
Prepare internal and external correspondence.
Promptly respond to online appointment requests and client emails sent directly to the Spa.
Assist Spa Front Office Manager in training new Spa Coordinators to ensure their competency in areas including, but not limited to, using the Millennium system, operating policies and procedures, and meeting customer service standards.
Provide assistance to co-workers, ensuring they understand their tasks.
Assist management in preparing work schedules for Front Office staff.
Occasionally assist management in preparing work schedules for provider staff.
Assist in entering service provider schedule changes and rescheduling existing appointments.
Have a thorough knowledge of the Millennium system and manage client and provider activity and resources within the system.
Answer all incoming phone calls in a friendly, courteous and timely manner using the appropriate greeting.
Schedule and confirm appointments for all spa/salon treatments as necessary; assist clients in selecting services.
Provide and maintain current information regarding spa staff, spa and hotel services, hours of operation, product lines, special events and promotions.
Monitor industry trends and develop and make recommendations for menu of services of the Spa and Salon
Perform check-in and check-out services for appointments; including greeting clients, taking coats, offering beverages, providing tours of sanctuary and locker rooms and promoting retail sales of all spa products.
Perform opening and closing work per checklists.
Properly record all sales transactions and secure accurate payment.
Perform various accounting duties: i.e., credit card processing, room charges, gift card processing and activating.
Promote retail sales of all spa products.
Update Engineering department on any maintenance issues.
Assist in maintaining the cleanliness of the offices, front desk, retail space, dispensaries and surrounding areas.