Spa Guest Service Agent

HSH • Chicago, ND

22d • $22 - $25

About The Position

The Peninsula Chicago is seeking a Guest Service Agent to join our Spa team and be an integral part of our guest-focused service.

Work for a luxury Five-Star Five-Diamond property in the heart of Michigan Avenue, Chicago.
Grow within a diverse multi-outlet property.
Exceptional health benefits package and 401(k) with company match.

Requirements

• 2 years of reception or spa desk experience in luxury property ideal
• Knowledge of PMS/Opera and some knowledge in rooms department preferred
• Ability to deal with a high level of work demand and pressure, individual must have great organization skills.
• Excellent command of written and spoken English

Responsibilities

• Ensure proper operation of all responsibilities of Spa desk operations
• Knowledgeable and fully adheres to both Peninsula and Forbes standards.
• Maintain consistency in performance in accordance with both Peninsula and Forbes standards
• Communicate with all departments to create a guest centric experience
• Be in full compliance with Head Office database requirements
• Ensure efficient operation of the Spa Desk responsibilities with efficient handover

Benefits

• 10 vacation days per year
• 5 Chicago Paid Leave Days per year
• 5 Chicago Paid Sick Leave Days per year
• 9 holidays days per year
• Complimentary employee meals
• Discounted parking
• Discounted and complimentary room nights at The Peninsula Hotels
• 50% restaurant discount
• 50% discount on spa services
• 25% discount on spa retail
• 80% company-paid medical, dental and vision coverage
• Complimentary life insurance
• Complimentary long-term disability
• Retirement plan with 5% company match

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees