Spa Guest Service Agent

HSHChicago, ND
$22 - $25

About The Position

The Peninsula Chicago is seeking a Guest Service Agent to join our Spa team and be an integral part of our guest-focused service. Work for a luxury Five-Star Five-Diamond property in the heart of Michigan Avenue, Chicago. Grow within a diverse multi-outlet property. Exceptional health benefits package and 401(k) with company match.

Requirements

  • 2 years of reception or spa desk experience in luxury property ideal
  • Knowledge of PMS/Opera and some knowledge in rooms department preferred
  • Ability to deal with a high level of work demand and pressure, individual must have great organization skills.
  • Excellent command of written and spoken English

Responsibilities

  • Ensure proper operation of all responsibilities of Spa desk operations
  • Knowledgeable and fully adheres to both Peninsula and Forbes standards.
  • Maintain consistency in performance in accordance with both Peninsula and Forbes standards
  • Communicate with all departments to create a guest centric experience
  • Be in full compliance with Head Office database requirements
  • Ensure efficient operation of the Spa Desk responsibilities with efficient handover

Benefits

  • 10 vacation days per year
  • 5 Chicago Paid Leave Days per year
  • 5 Chicago Paid Sick Leave Days per year
  • 9 holidays days per year
  • Complimentary employee meals
  • Discounted parking
  • Discounted and complimentary room nights at The Peninsula Hotels
  • 50% restaurant discount
  • 50% discount on spa services
  • 25% discount on spa retail
  • 80% company-paid medical, dental and vision coverage
  • Complimentary life insurance
  • Complimentary long-term disability
  • Retirement plan with 5% company match

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What This Job Offers

Job Type

Full-time

Career Level

Entry Level

Education Level

No Education Listed

Number of Employees

1,001-5,000 employees

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