Spa Front Desk Receptionist

Massage Heights - San Antonio•San Antonio, TX

About The Position

Are you enthusiastic about creating exceptional experiences and making every guest feel truly valued? We are seeking a vibrant Guest Service Manager to deliver outstanding service and build lasting connections at our Massage Heights Medical Center location. If you thrive in a fast-paced, collaborative environment and bring positivity to every interaction, we want to meet you! Learn more about our supportive team, innovative training, and a people-first culture at The Inspire People. Hear from our teams directly: Why Work With Us? Must be able to work ~25/week. Must be available to work evenings during the week, Saturdays, and Sundays.

Requirements

Warm, approachable, and genuinely enjoy connecting with people.
Calm under pressure and solution-focused when challenges arise.
Attentive to details that enhance the guest experience.
Motivated to meet goals and go the extra mile for guests and teammates.
Reliable and flexible, with dependable transportation to travel between locations if needed.
Tech-savvy and quick to learn, especially when using booking software and juggling multiple tasks.

Nice To Haves

Customer service or sales experience is a plus — but a positive attitude and willingness to learn are what matter most.

Responsibilities

Ensure smooth daily operations by managing bookings, welcoming, and checking out guests, and accurately processing payments.
Drive sales of memberships, packages, retail items, and gift cards through personalized recommendations and product knowledge.
Help uphold cleanliness and hygiene protocols by assisting with laundry, sanitation, and general cleaning duties.
Resolve guest inquiries and concerns with professionalism and care, ensuring every guest leaves with a positive experience.
Consult with guests to assess their needs and provide thoughtful recommendations for services that align with their expectations.
Connect with guests to build rapport and create a warm, memorable experience throughout every interaction.
Contribute to team culture centered on positivity, collaboration, and result-oriented solutions.