Spa Front Desk - PT

Marcus • Lake Geneva, WI

80d

About The Position

If you're eager to showcase your talents in a prestigious, full-service, AAA Four Diamond resort and make a meaningful impact, an extraordinary career opportunity awaits you. We are on the lookout for a passionate individual to join our team and help us continue delivering the unparalleled guest experience that sets us apart. As a Front Desk Attendant at the WELL Spa + Salon at Grand Geneva Resort & Spa, you'll greet and check guests in and out, book appointments, sign up and renew memberships. Grand Geneva in Lake Geneva is a 1,300 acre, AAA Four Diamond resort and spa recognized as a Top Resort in the Midwest by Conde Nast Traveler. This award-winning, all-seasons destination features over 746 guest accommodations, the WELL Spa & Salon, two championship golf courses, fitness facilities, a ski hill and terrain park, and 9 unique food and beverage outlets. We are a longstanding symbol of home and family, rooted in tradition and eager to shape a brighter future together.

Requirements

• High school diploma or equivalent required
• Prior spa experience preferred
• Must have excellent communication and customer service skills
• Must have the ability to work with a team in a fast paced environment while multitasking
• Ability to read, listen, and communicate effectively in English, both verbally and in writing
• Ability to access and accurately input information using a moderately complex computer system
• Ability to work a flexible schedule including nights, weekends, and holidays

Responsibilities

• Check guests in and out for spa appointments
• Provide accurate and appropriate information to guests and customers
• Input and retrieve information routinely from computer system
• Respond to guest requests and handle guest issues or report complaints to management
• Promptly answer telephone in a professional and clear manner
• Input all information into computers to communicate guest requests and complaints
• Answer guest questions regarding area or resort, outlet information, and services
• Perform additional duties as assigned

Benefits

• A free, well-balanced meal every shift
• Discounted gym membership
• Room discounts at Marcus Hotels & Resorts
• Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa
• Free parking
• "Two for one" movie theater coupons at Marcus Theatres
• Ability to grow your career and transfer from one property to another
• Early wage access
• Paid time off
• Flexible scheduling
• Medical, dental, and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer, and 401k with employer match
• And more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Accommodation
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees