Spa Front Desk Concierge - Full Time
About The Position
Black Desert Resort, located in the dramatic landscape of Southern Utah, is a premier destination for luxury, relaxation, and wellness. The resort’s world-class spa delivers an immersive experience centered on renewal, connection, and personalized care. The Spa Front Desk Concierge is the first and last point of contact for every spa guest, setting the tone for a seamless and memorable journey. Job Summary: The Spa Front Desk Concierge is responsible for welcoming guests, managing spa appointments, providing information about services and amenities, and ensuring smooth spa operations. This guest-facing role requires warmth, organization, attention to detail, and a commitment to providing exceptional service in a tranquil ultra-premium setting.
Requirements
- 1+ year of front desk, concierge, or spa experience preferred
- Strong communication and guest service skills
- Proficient in scheduling or point-of-sale systems (e.g., Mindbody, Book4Time, SpaSoft)
- Professional appearance and demeanor
- Ability to work in a calm, yet demanding, potentially high-pressure structured environment
- Flexible availability including evenings, weekends, and holidays
Nice To Haves
- Knowledge of spa services and wellness products a plus
Responsibilities
- Warmly greet spa guests and members, assisting with check-in, check-out, and orientation of spa facilities
- Answer phones and respond to guest inquiries in a professional and timely manner
- Schedule, modify, and confirm appointments using spa management software
- Maintain a working knowledge of spa services, providers, availability, and retail offerings
- Offer personalized recommendations based on guest needs and preferences
- Process payments, gift card transactions, gratuities, and retail sales accurately
- Assist with locker room and relaxation lounge oversight, ensuring cleanliness and readiness
- Communicate special requests, service delays, or guest preferences to spa providers
- Handle guest issues or complaints with discretion and escalate to management when necessary
- Maintain inventory of robes, amenities, and retail displays
- Uphold the ambiance of the spa by supporting a peaceful, professional, and guest-centered environment
Benefits
- Comprehensive health insurance
- 401K with company match
- employee dining room
- paid time off
- exclusive resort discounts
- employee complimentary hotel stay program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
