Spa Front Desk Concierge Mandara Spa Mohegan Sun

One Spa World • Montville, CT

110d • $18

About The Position

The Concierge is responsible for participating and monitoring front of house to ensure that all guests are met and welcomed, and that a comprehensive range of ‘information' and ‘homecare services' are offered. Paying special attention to front line guest service excellence standards.

Requirements

• High school diploma or equivalent.
• At least 1 year of experience of working with answering phones in a customer oriented environment.
• Preferred experience working with a Point of Sale system (Book4Time spa operating system experience desirable) and answering phones in a customer service facing environment, retail a plus.
• Computer literate with good typing skills.
• Excellent listening and verbal skills, and effective communicator.
• Able to operate basic business machines (i.e. calculator, fax, printer, copier).
• Excellent client care, service excellence, and attention to detail.

Responsibilities

• Responsible for front desk reception, assist in the development of the highest service excellence to ensure spa is a market leader.
• Schedule and confirm appointments, greet guests, provide tours, answer phones, offer refreshments to guests.
• Direct client flow at the front desk, check-in & check out guests, perform cash handling duties.
• Participate in the success of spa monthly marketing promotions, promote/sell new spa memberships, be knowledgeable and well versed in all hotel and spa packages.
• Monitor spa using a critical eye and ear to assure standards are met, and troubleshoot to ensure marginal problems are resolved.
• Demonstrate full knowledge of all menu and retail items, to up-sell, cross-sell and pre-sell spa services and products.
• Monitor visual retail displays ensuring items are clean and well stocked.

Benefits

• A competitive benefits package is offered, inquire within for details to: $18.00 + per hour (commission & bonus programs)
• Health, vision, dental insurance
• 401k savings plan
• Paid vacation, sick, and holiday time away from work
• Employee spa service/retail discounts and Friends & Family program

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: High school or GED