Front Desk Associate

The Remedy Day Spa•Albuquerque, NM

1d•Onsite

About The Position

The Front Desk Associate is responsible for all front desk and assisting in back of house operations within the spa. The successful candidate will be a self-starter with exceptional multitasking skills, willing to work as part of a team in a fast-paced, goal-driven environment, and maintain a positive and professional attitude.

Requirements

Professional communication skills, both written and verbal
Schedule availability to include evenings, weekends, and holidays
General computer knowledge
Natural ability to sell and educate clients on products and treatments
Ability to sustain reasonable physical activity for the duration of a scheduled shift
Ability to lift up to 25lbs

Nice To Haves

Prior experience in retail, hospitality or salon/spa industry
Experience with salon/spa software
Experience with Microsoft office

Responsibilities

Provide superior customer service while encompassing The Remedy brand standards
Greet guests warmly, anticipating needs, proactively create an excellent customer experience, and take personal ownership of a seamless experience in the spa
Personally guide guests through the spa
Answer phone and respond to guest communications in a timely manner
Correspond in a friendly, professional manner via email, over the telephone, and over live chat or text
Exhibit time management skills and ability to self-start, possess the ability to prioritize tasks
Possess an unflappable demeanor in time of high-stress and chaos
Display a genuine team spirit and flexible attitude
Be able to work scheduled shifts
Be available to work nights, weekends, and some holidays
Schedule guests following strict Remedy protocol, to maximize efficient use of time
Elevate the guest experience by knowledgeably offering enhancements and additional services
Have each new client fill out and sign an intake form
Communicate with all co-workers and guests in a friendly, professional manner
Educate clients and close out retail sales that will provide guest with the maximum benefits
Help maintain retail area, communicate with management about product, feedback stock levels etc
Facilitate an impeccable environment by ensuring that all back-of-house tasks are complete
Wash and Fold laundry
Complete side work and closing duties directed by co-workers or managers
Be positive, outgoing and energetic
Attend all meetings and training required of your department or company in general
Check email and #slack regularly, participate in discussions, and help find solutions
Adhere to all policies and procedures expected The Remedy staff
Adhere to any and all protocol changes issued by management